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Topshop returns

Company NameTopshop
Return Time Limit45 days
Refund Time14 days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsSwimwear, underwear, cosmetics, pierced jewelry

Topshop is one of the top retailers for fashion products in Great Britain, which sells all around the globe. It mainly deals with clothing, footwear, beauty products, and accessories for women. The company has more than 500 stores all over the world with more than half in the United Kingdom alone. It also sells the products on its online platform for ease of its customers. The products are of unique styles and designs plus great quality.


They always try to meet the customer’s demands with the products so offering a process for product returns in case if are not satisfactory.

Topshop return policy:

If you are unhappy with anything you buy from Topshop, you have an easy way to return it back. The time limit of returns is also extended currently due to the Covid-19 situation. So, now you can return within 45 days after the purchase.

The products you are going to return must have all the barcode tags and original packaging with them.
Some of the products such as swimwear, underwear, cosmetics, pierced jewelry cannot be returned if the hygiene seal is removed or broken. All the returning products must not be used or worn and be in original conditions.

Topshop returns:

You can return the products you are not happy with by two means. Either directly returning to the stores or request for a return online. Nowadays, you cannot return to the stores due to the current situation for safety reasons.
But you can ask for a return online through the website. You can go to your account and go to orders and ask for a return by following the instructions. A confirmation email will be sent to you soon with details. Then you can repack the product and send it through one of the carriers available.

For more information, Click Here.


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  1. Sandra

    I have a item I want to return from top shop store before lock down it was a gift I also have a gift receipt could you please advise thank STaylor

  2. Viktorija

    Hi there,

    How can I return items bought from Topshop store before lockdown with the stores closed now?


  3. Joanne Jones

    I have an item that was bought as a Christmas present which unfortunately doesn’t fit. I have not returned the item as it was bought in the shop and I thought the only way to return it would be to return it to the shop. Unfortunately with all the shops shutting on 20th December in Wales and still not open I have been unable to return the item. Can you please advise on my possible options as it doesn’t look like they will be opening any time soon? Kind regards Joanne

  4. Laura Byres

    Are you still accepting web returns that have previously been purchased before ASOS have taken over I have a return and just want to know that I will be refunded for it if I send it back?

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