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Next Returns & Refunds

Company Name Next
Return Time Limit  28 days
Refund Time  5 working days
Return Label  Required
Original Packaging  Required
Return Address  Read below
Exceptions  N/A

Next Returns & Refunds

Next Returns

If you’ve had a change of heart regarding your purchase, don’t worry, they’ve got you covered for returns. You can return items through their convenient options, including their physical stores, the Evri service, or Royal Mail. To ensure a smooth return process, please make sure the items are in new and unused condition, and whenever possible, use the original packaging. Remember, you have a 28-day window for returns, starting from the day after the items were delivered to your home address or collected at the store. As part of their commitment to reducing plastic waste, they kindly request that you place all items in a single parcel bag and attach one returns label, regardless of the number of items you’re returning. Once your parcel reaches them, they’ll individually scan each item and promptly process the credit for you.

Should you opt for a courier collection, utilize an Evri ParcelShop, or select Royal Mail for your return, please be aware that a £2.50 returns charge will be applicable for each collection or return, regardless of the number of items being returned. If your initial payment method was via credit/debit card, Paypal, Google Pay, or Apple Pay, any incurred charges will be deducted from your refund. In cases where you used your Next credit account for payment, the charge will be applied to your account upon receipt of the return. If you choose to return the entire order, the £4.95 delivery charge will be reimbursed.

It’s essential to note that items must be returned within the 28-day period from the date of receipt. For returns made after this 28-day timeframe, they will provide you with an eVoucher instead.

Next Refunds

Rest assured that your refund process with Next is designed to be efficient and customer-friendly. Upon receiving your returned items, you can expect to receive a full refund to your original payment method within a timeframe of 10 working days. However, it’s important to note that there are a few exceptions to the Next refund policy. These exceptions include items that have been used or damaged, items not returned in their original packaging, and items returned beyond the 28-day period from the date of delivery. Ensuring your items meet these criteria will help ensure a smooth and successful refund process.



  1. Jacqueline Mackie

    I have been in your store in the overgate centre dundee. I bought a £50 bag in November I payed cash I don’t have my receipt. The stiching on the bag has come away . I went back with the bag today . Your employees said I couldn’t get any store credit because I don’t have a receipt. Its a faulty item . On your Web site it says you can get store credit with no receipt. I am do angry £50 is allot of money . Could you please help with this issue.

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