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Footway Returns

Company NameFootway
Return Time Limit365 days
Refund Time14 days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsShoes with dirt or other conspicuous marks

Footway is the popular UK footwear retailer that offers quality shoes for men, women, and kids at reasonable prices. The brand’s product catalog contains more than 30,000 shoes!

The company is one of the favorite shopping destinations of UK citizens as it offers quality shoes at reasonable prices. Footway has partnered with top footwear and lifestyle brands like Puma, Superfit, addidas, and the like and sells their footwear on its platform. Besides its quality products, the site also has an amazing customer service team and you can instantly contact the team via its website.

Footway Returns

Besides, if you are not satisfied with any of its products then you can return as the brand has a supportive returns policy.

Footway Returns Policy

All items are acceptable for a return but you must return them in original packaging with all tags attached. Besides, don’t try your shoes outdoor if you intend to return them as shoes with dirt or other conspicuous marks are not accepted for refund or exchange. For the products purchased from the Footway website, you can return them within 365 days of the delivery.

If you want to return any of the products bought from Footway, then simply pack the products in original packaging and fill the return form. After filling, place the return form/label with the return parcel. Now, send it to Footway via any recorded mail service. After 365 days, Footway may or may not consider your goods for return. Besides, if someone is observed for repeated returns then the brand will not accept the return in future and may close down his/her account permanently.

Footway Returns

If you want to initiate a Footway return then you must return the parcel with its return label and original packing within 365 days of the delivery. Besides, the product must be unworn and in the original condition.

After the arrival of your parcel at one of the Footway warehouses, your refund will be processed within 14 calendar days but it is most likely that you will receive your refund much earlier as per your original payment method.


  1. Joel

    Had the same problem as AnnMarie above. Went to return parcel and they asked for 3 invoices, only 2 came with the parcel. Extremely frustrating.

  2. Annmarie Taylor

    I received my order but a pair of the boots is the wrong size therefore I am trying to return. They state they are a UK 6 but they are more like an 8. The rest of the order was perfect. I took my return to the place I collected them from and the shop says that they have to see 3 invoices in order to send abroad! Please can you advise whether invoices are needed and where collection points are please.

    Invoice number – 1300332729

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