|Return Time Limit||30 days|
|Refund Time||30 days|
|Return Address||Read below|
|Exceptions||Tights, socks, earrings, headbands, and other hair accessories|
Bershka Returns Policy
when returning products, it is crucial to meet certain conditions. The items must be in perfect condition, with original tags intact and unused. Returns should be initiated within 30 days of Delivery Confirmation. However, personalized items, lingerie, earrings, hair items, and caps/hats are not eligible for return. Specific conditions apply to swimwear, accessories, fragrances/beauty products, and packs. Exchanges can only be made at physical stores and must follow the same conditions as returns. Adhering to these guidelines ensures a smooth return or exchange process for customers.
If you want to return your item or defective product, then return the parcel with its original labels and packaging after filling in the return form and sending it to your nearest drop-off location. You have also the option to return your goods in any of the Bershka stores.
After the approval, your refund will be notified via a confirmatory email and you will be refunded according to the original payment method.
Once the refund is approved, the corresponding amount will be reimbursed using the original payment method used for the purchase. If the order was placed using cash on delivery, you will need to visit one of our physical stores to receive the refund in cash. They strive to ensure a convenient and efficient refund process for our customers.
For more information please visit, www.bershka.com