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Bershka Returns & Refunds

Company Name Bershka
Return Time Limit 30 days
Refund Time 30 days
Return Label Required
Original Packaging Required
Return Address Read below
Exceptions Tights, socks, earrings, headbands, and other hair accessories

Bershka Return and Refund

Bershka Returns Policy

when returning products, it is crucial to meet certain conditions. The items must be in perfect condition, with original tags intact and unused. Returns should be initiated within 30 days of Delivery Confirmation. However, personalized items, lingerie, earrings, hair items, and caps/hats are not eligible for return. Specific conditions apply to swimwear, accessories, fragrances/beauty products, and packs. Exchanges can only be made at physical stores and must follow the same conditions as returns. Adhering to these guidelines ensures a smooth return or exchange process for customers.

Bershka Returns

If you want to return your item or defective product, then return the parcel with its original labels and packaging after filling in the return form and sending it to your nearest drop-off location. You have also the option to return your goods in any of the Bershka stores.

After the approval, your refund will be notified via a confirmatory email and you will be refunded according to the original payment method.

Bershka Refunds

Once the refund is approved, the corresponding amount will be reimbursed using the original payment method used for the purchase. If the order was placed using cash on delivery, you will need to visit one of our physical stores to receive the refund in cash. They strive to ensure a convenient and efficient refund process for our customers.

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    My daughter and I visited your store in Edinburgh in October and we loved your store. We live in Aberdeen, so this was a new experience for us. We purchased a number of items and I have since purchased online for my daughter’s Christmas. However on Saturday evening my daughter wore brown corduroys for the first time out for a family meal. When she sat down at the table the zip split open. She is 15, so as you can imagine was very embarrassed and she sat with her jacket covering her. I examined the zip when we got home and there is a bit missing in the teeth of the zip. She was very disappointed as was I, since this is the first time she worn them and I have also purchased the same corduroys in blue for her Christmas. We would appreciate your feedback on this.

    Many thanks

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