Returns Policy UK

SHEIN returns

SHEIN is one of the top international online platforms for E-commerce related to fast fashion products. It is especially famous for women’s wear but also sells men’s and kids clothing. It also deals with shoes, bags, and other fashion accessories. SHEIN’s customers are all around the world, specifically in UK, Europe, USA, Australia, and Middle East. It was first started in the year 2008 and now it has customers in more than 200 countries around the globe.


SHEIN takes care of its customers and allows them to return a product in case they receive it faulty or do not like it.

SHEIN return policy:

You can return your product easily to SHEIN, within 45 days after the purchase.
The product(s) should not be used, worn, or washed.
Return is not possible if you made any damage to the product(s).
All the original tags should be attached to the product(s) upon return.
The return of cosmetic products is not possible if the hygiene seal is opened.
If you receive faulty or broken product(s), you must inform the customer service within 24 hours of the purchase.
The refund payment for your product(s) will be sent to you by the same payment gateway you purchase, within 10 days.

SHEIN returns:

SHEIN always tries to make its customers happy with the products. But just in case they are not really satisfied, they can return the product(s). The return process is very easy. You can return either by shipping it with the label the company provides upon your request of return for free. Or you can also send it back at your own expense.

For a refund request, you must sign in to your SHEIN account and request the return. You have to explain everything and follow the information there. Once, it is successfully done, you will receive the return-label which you can use to send the package back.

For more information Click Here.


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18 replies on “SHEIN returns”

  • I would like a returns label please.

    Carol Flay.
  • need to return my first purchase – no address found help!

    Deborah James
  • Do I need to return items in SHEIN package only, or do I need to wrap items myself?

  • Hi I’m Anisa I ordered my dress it’s wrong size I want return it …

  • It is impossible to log in to my account – all I want is the return address
    to return my one and only order – I was going to ask for a larger size
    replacement, but I am so unhappy with the service I just want to return the item. Please advise returns address to my email address.

  • I wish to return a dress which I purchased from Shein, but it tells me to go into my account, I have not got an account I just saw the dress and ordered it. It is so big on me it actually down to the ground so I need to return it please

    Mrs Ann Bovington
    • Would like to return two items. I did not order jumper dress and tee shirt is nice but too small
      Please Shein’s address for returns to my email address. Thank you

      Miss Lorraine Moore
  • Hi
    I cannot via the label way,
    All i need is the address so i can return item.
    This whole method is ridiculously impossible if you just need address.
    Please can you you let me know.
    Regards lyndsey layton

    Lyndsey Layton
  • Returned 3 items on 19th April not received my refund yet

    Linda shand
  • Please send me 3 return shipping labels with my account number so I can return some items? Thank you

    Nancy Strawn
  • i would like a returns form – please send to my email address – i can’t do it the way im being instructed

    suzanne Lindfield
  • Despite spending £350.00 on an order, I have received the various packages, now unable to complete my return because there is no evidence in my order list of this order. Terrible customer service, please let me know how I make my returns asap or I will never purchase with you again and will make sure others don’t either.

  • Hello,
    My order was split into two packages. I have received one of them. The other one I have not received and it is about £50 worth. I have tried to contact you but it is very difficult. I was told I would be contacted by the logistics team but have heard nothing. I would appreciate if the second package would be resent. I have been trying to sort this out for weeks and your customer service is appalling. Please help me with this matter.

    • I returned my parcel 2 weeks ago, I have no reply to items received and furthermore no refund

      Andrea Phillips
  • I cannot access my account to return a dress I bought. Despite several different passwords I still cannot gain access. I think I have typed in my email address wrong and that is why I cannot get into my account.
    Can you please send me a phone number so I can call to get this sorted.

    Carol Ann Meikle
  • The garment was gorgeous but it was too big.

    Melissa Phillips
  • didn’t fit me well

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