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SHEIN Returns & Refunds

Company Name SHEIN
Return Time Limit 45 days
Refund Time 10 days
Return Label Required
Original Packaging Required
Return Address Read below
Exceptions Worn and washed items

SHEIN is one of the top international online platforms for E-commerce related to fast fashion products. It is especially famous for women’s wear but also sells men’s and kids’ clothing. It also deals with shoes, bags, and other fashion accessories. SHEIN’s customers are all around the world, specifically in the UK, Europe, the USA, Australia, and the Middle East. It was first started in the year 2008 and now it has customers in more than 200 countries around the globe.


SHEIN takes care of its customers and allows them to return a product in case they receive it faulty or do not like it.

SHEIN Return Policy:

You can return your product easily to SHEIN, within 45 days after the purchase. The product(s) should not be used, worn, or washed. Return is not possible if you made any damage to the product(s). All the original tags should be attached to the product(s) upon return. The return of cosmetic products is not possible if the hygiene seal is opened. If you receive the faulty or broken product(s), you must inform customer service within 24 hours of the purchase.

The refund payment for your product(s) will be sent to you by the same payment gateway you purchase, within 10 days.

SHEIN Returns:

SHEIN always tries to make its customers happy with its products. But just in case they are not really satisfied, they can return the product(s). The return process is very easy. You can return it either by shipping it with the label the company provides upon your request or return it for free. Or you can also send it back at your own expense.

For a refund request, you must sign in to your SHEIN account and request the return. You have to explain everything and follow the information there. Once, it is successfully done, you will receive the return label which you can use to send the package back.

SHEIN Refunds:

SHEIN offers full refunds for items that are returned in their original form and in acceptable condition. Worn and washed items are not refundable. Once your returned items are approved for a refund, it will take 10 working days for you to receive the refund.

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  1. Sandra wood

    I have sent several emails asking for a return address but no one is getting bk to me , it isn’t working when I go through my orders to return

  2. Naomi Graham

    My account is showing no record of my order. I have sent the items back (at my own cost) using the address on the delivery package. This is dreadful service. I will not be using this company again. I await a refund……. Or a response.

  3. Heena

    Can’t find the return option on my account, there’s no acknowledgement of my order on the account.
    Send me my returns label.

  4. Diane james

    I’ve received 2 dresses and they don’t fit I’ve gone to return and it’s telling me I can’t how can I return them please

  5. Melanie Gunthorpe

    I wish to return an item but its not displayed on my list of orders.
    Please send me a returns label asap. Thanks. M. Gunthorpe.


    It is impossible to log in to my account – all I want is the return address
    to return my one and only order – I was going to ask for a larger size
    replacement, but I am so unhappy with the service I just want to return the item. Please advise returns address to my email address.

    • Janet Humphreys

      I cannot see my order when I go into “my orders” All that is appearing is my previous order, not the latest.
      I too need to return some items so need your advice ASAP as to how I should proceed.

      Many thanks,
      Janet Humphreys
      Order No. GSHMETooAooJS1N

    • linda

      ordered a dress and want to return as it’s too big I have no returns label and no printer so cant print my own cant find returns address either how am I supposed to sent item back,just keeps sending me back to same page very annoying sort it out shein.

    • laura oneill

      i need to sent 2 tops back to small can not fine my order done every thing you have asked me to do still can not fine my order i have payed for it want a refund

  7. Mrs Ann Bovington

    I wish to return a dress which I purchased from Shein, but it tells me to go into my account, I have not got an account I just saw the dress and ordered it. It is so big on me it actually down to the ground so I need to return it please

    • Miss Lorraine Moore

      Would like to return two items. I did not order jumper dress and tee shirt is nice but too small
      Please Shein’s address for returns to my email address. Thank you

  8. Lyndsey Layton

    I cannot via the label way,
    All i need is the address so i can return item.
    This whole method is ridiculously impossible if you just need address.
    Please can you you let me know.
    Regards lyndsey layton

  9. Nieshia

    Despite spending £350.00 on an order, I have received the various packages, now unable to complete my return because there is no evidence in my order list of this order. Terrible customer service, please let me know how I make my returns asap or I will never purchase with you again and will make sure others don’t either.


    My order was split into two packages. I have received one of them. The other one I have not received and it is about £50 worth. I have tried to contact you but it is very difficult. I was told I would be contacted by the logistics team but have heard nothing. I would appreciate if the second package would be resent. I have been trying to sort this out for weeks and your customer service is appalling. Please help me with this matter.

  11. Carol Ann Meikle

    I cannot access my account to return a dress I bought. Despite several different passwords I still cannot gain access. I think I have typed in my email address wrong and that is why I cannot get into my account.
    Can you please send me a phone number so I can call to get this sorted.

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