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New Look Returns

New Look is a famous international fashion retailer in the United Kingdom. It has been in the market since 1969 and has been established all over the world. With its extensive long chain of stores for fashion products, it attracts a wide range of age groups for both genders. 

New Look Returns Policy

Today, the brand has more than 900 stores all over the world. New Look is quite a famous brand with a significant customer base for its high quality and easy access. 

The brand is unique and the customer’s favourite for its easy return policy. You can return products you don’t like or faulty products within a specific time frame. Read on and get to know the New Looks return policy.

New Look Return Policy At A Quick Glance

New Look
Return Time Limit28 days
Refund Time14 days
Return LabelRequired
Original PackagingRequired
Return AddressNew Looks ReturnsOre Close, Lymedale Business Park, Newcastle Under Lyme, Staffordshire, ST5 9QD
ExceptionsItems with missing tags
If Item Bought In Sale From Local Store 
Return modeReturn in the local stores
Return time14 days
Refund timeImmediate

New Look Returns Policy

If you’re from the UK, you can return the product for free even if you purchase it online or in the local stores. You can return any fashion products within 28 days, and the count starts from the date you buy the products. Any item returned after 28 days will be delivered back to you. 

All the items must be in the original context. If you purchase online, you must submit the invoice along with the dispatch note. You can even return items purchased with promotional discounts. 

They refund the money through the original payment methods, be it currency or cards. If you buy the products on any sale from local stores, they need to be returned in 14 days. 

However, it is valid only for a credit note or any exchanges. If you buy through a third party brand, you can only return it to that particular warehouse. In this case, they refund the payment through the online portal.

New Look Return Conditions

If you get products with some flaws or you dislike them, you can easily request to return them. You can apply for returns on the website or return them back at the local store. All the tags need to be present, and you need to submit the invoice or the bill. 

Some products are only exchangeable. In that case, you can buy different products for the same amount or more, or buy the same product for other sizes or colours.

If There Is No Receipt

Fear not, you can still return the products if all the tags are intact. It is only possible in the local stores and not in the online mode. If the products have no tags, then you cannot return them without a receipt. The 28 days time frame is also applicable for this condition.

Exchange Or Return At The Store

If you need to replace the product immediately, you can take the products purchased online and visit the local New Look store. You will have to produce the invoice and online purchase order number at the store and request a return or an exchange. 

Moreover, you can also exchange for better clothes and also purchase more than the billing amount. The 28 days time frame condition also applies to this situation.

1 Comment

  1. Linda Claridge

    The returns label enclosed said I could return the item to a store. When I did I was told because it was an Apricot item I would have to return it online. Why was there no mention of this on the label? It resulted in an unnecessary journey.

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