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Zara returns

Company NameZara
Return Time Limit30 days
Refund Time30 days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsSwimwear and undergarments

Zara is the largest Spanish brand that sells many products especially related to fashion. It includes clothing, footwear, swimwear, beauty products, other accessories, and perfumes. It is one of the largest and top fashion brands in the world belongs to the Inditex group. Zara not only sells but design, manufacture, produce and distribute its own products. Its first store was started in the year 1975 in ‘Galicia’, Spain. And today it is considered the largest and one of the best fashion brands.


Zara has made it easy for its customers to return a product in case they do not like it or find it faulty.

Zara returns policy:

All the returns or exchanges to Zara are possible within the time limit of 30 days from the date of purchase. The refund payment will be sent to you using the same payment method which you use for the purchase. Return or exchanges are only possible within the same country where you purchase it. The products you are returning should have all the stickers and should not be damaged. Like Swimwear should be having all the hygiene stickers. You cannot return or exchange undergarments due to hygiene reasons except a few. Other accessories, cosmetics, and fragrances should be having the original packaging with them.

Zara returns:

If you want to return or exchange a product you purchase from the store, you can do it directly in a nearby store by showing the receipt. It should be within the same country as your purchase. Or you can do that by using the mobile application ‘Zara App’.

You can also request a refund or exchange online while logging in to your account or as a guest too. When the company receives and confirms your request, you will get an email with the return label. You can then return it to the nearest drop point.

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[Updated – August 2022]

1 Comment

  1. Karen anderson

    hi iv just received my order and the bottle of aftershave inside is smashed, please can i return and have a replacement many thanks

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