Returns Policy UK

MandM Direct Returns

MandM Direct is the second largest online clothing retailer in the UK. The online retailer buys clearance stock from nearly 200 brands Diesel, Puma, and Adidas. In 1987 MandM Direct was started as MandM sports and in 2004, the company’s identity was changed to MandM direct.

The online clothing retailer offers branded and fashionable clothing items for men, women, and kids. Also, the retailer sells footwear and sports goods. The most amazing feature of the online retailer is that you can find all of the branded products at a very reasonable price. The reason for these deep discounts is that the retailer buys directly from the associated brands you see on our site at discounted prices and then passes these savings straight onto the customers.

It is not logical for returning a cheap and great branded item but if you are up to returning a MandM product then you can return it as the retailer has a supportive returns policy.

mandm returns

MandM Direct Returns Policy

All items are acceptable for a return except toiletries and fragrances, pierced earrings, swimwear, and underwear. For returning an item you have to log in to its returns portal. After logging in, enter your details like your order number, email address, and postal code. After furnishing all this information, get a print of your returns label and send it to MandM along with your return parcel. The return label will be only valid for 7 days after the initial issue and you have 28 days for returning any item.

MandM will receive your return parcel within 7 days and once it receives your parcel then they will notify you via email. After the arrival of the parcel, your refund will be processed within the next 7 days so in total 14 days are required for the whole return process.

If you are living outside the UK then all the process is same but you have to hire the services of a trackable postal service so that you can keep an eye on your parcel until your final refund.

Finally, you will be charged 2.99 pounds for your return parcel.

MandM Direct Returns

If you want to initiate a MandM return then you must return the parcel with its return label downloaded from the returns portal and send the parcel to MandM. Besides, the product must be unworn and in the original condition.

After the arrival of your parcel at one of the MandM warehouses, you will be notified via email and your refund will be processed within the next 7 days.

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2 replies on “MandM Direct Returns”

  • I thought the clothing was very nice for my grand. daughters. and daughters in law. Unfortunately I had to return as unsuitable for them.

    Mrs Ruth Howarth
  • Purchased for grand daughters not suitable hence the returns.

    Mrs Ruth Howarth

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