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MandM Direct Returns

Company NameMandM Direct
Return Time Limit28 days
Refund Time7 days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsToiletries and fragrances, pierced earrings, swimwear, and underwear

MandM Direct is the second largest online clothing retailer in the UK. The online retailer buys clearance stock from nearly 200 brands Diesel, Puma, and Adidas. In 1987 MandM Direct was started as MandM sports and in 2004, the company’s identity was changed to MandM direct.


mandm returns

MandM Direct Returns Policy

All items are acceptable for a return except toiletries and fragrances, pierced earrings, swimwear, and underwear. For returning an item you have to log in to its returns portal. After logging in, enter your details like your order number, email address, and postal code. After furnishing all this information, get a print of your returns label and send it to MandM along with your return parcel. The return label will be only valid for 7 days after the initial issue and you have 28 days for returning any item.

MandM will receive your return parcel within 7 days and once it receives your parcel then they will notify you via email. After the arrival of the parcel, your refund will be processed within the next 7 days so in total 14 days are required for the whole return process.

If you are living outside the UK then all the process is same but you have to hire the services of a trackable postal service so that you can keep an eye on your parcel until your final refund.

Finally, you will be charged 2.99 pounds for your return parcel.

MandM Direct Returns

If you want to initiate a MandM return then you must return the parcel with its return label downloaded from the returns portal and send the parcel to MandM. Besides, the product must be unworn and in its original condition.

MandM Direct Refunds

MandM Direct offers a full refund for items that are returned in acceptable condition. Underwear, jewelry, fragrances, swimwear, and other hygiene products are not refundable unless faulty. After the arrival of your parcel at one of the MandM warehouses, you will be notified via email and your refund will be processed within the next 7 days.

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  1. NNN

    I have a large parcel to return. I pre-paid for a returns label but because of the parcel size, the local shop wn’t take it and Hermes won’t collect it for M&M. I’ve been advised to purchase additional returns labels and split the shipment into smaller boxes but this why should I have to pay for additional labels and boxes when THEY sent the order to me in a huge box.

    • Jo Everett

      I bough 2 polo shirts size xxl for my partner. One is fine but every time i pressed the xxl for the jack and jones one it kept jumping back to xl and this is the one that’s too small.
      I am so disappointed that there is no return label on the invoice and I find it all so confusing that I may not use m and m again.

  2. Glenys Postans

    i have only just found out that i sent for the wrong size clothes for my grandchildren for christmas so l need to send them back as i can buy from you thank you

  3. Mrs Ruth Howarth

    I thought the clothing was very nice for my grand. daughters. and daughters in law. Unfortunately I had to return as unsuitable for them.

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