Axparis is one of the most popular apparel brands in the UK that specializes in women’s clothing. The brand offers a range of women’s clothing including tops, loungewear, knitwear, and playsuits. Besides clothing, the brand also sells footwear and some jewelry items like earrings. The company is well-known for its New Look, House of Fraser, and Debenhams concessions. Axparis has a huge variety of every apparel product and it is, therefore, one of the most favorite shopping destinations of UK women. In addition to its quality products and lucrative discounts, the brand has an amazing support team for its worthy consumers.
Though a majority of Axparis consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the brand has a comprehensive returns policy.
Axparis Returns Policy
The earrings are non-returnable products while you can return shoes only if they have not been worn on a hard surface. Besides, for shoes the return timeframe is only 14 days as after 14 days, shoes will not be returned whatsoever.
The products that come in sets like bikinis must be returned as a set and swimwear can only be returned if the hygiene seal is in place and has not been broken.
All other items except the above-mentioned ones are eligible for returns within 14 days of receipt and after 14 days, you will receive non-transferable gift vouchers in lieu of a refund for these items. And if the item to be returned is tainted with make-up, fake tan, body lotions, perfumes, or body odours then the item is ineligible for a return.
If you want to return a defective or incorrect size item then you can contact their customer support team which will guide you throughout the return process of that particular defective or wrong-sized product.
All of the returnable products are considered for return only if they are in their original shape, with labels still attached.
Finally, the original shipping charges are non-refundable and you will pay the additional return shipping charges. Besides, 3.95 pounds will be deducted from your refund to cover the postage of the pre-paid label.
The process of refund is simple. If you want to return a product then you have to visit the returns page of the site and provide your order number and email address/phone number. Rest they will guide you through the process and once your return request is approved then you will get a confirmatory email.
After the approval, your refund will be processed within 10 working days and if you didn’t receive your refund after 10 working days, then contact the customer service team of the brand. Moreover, you will be refunded according to the original payment method.