AX Paris is a famous UK brand that specializes in women’s clothing. It offers a huge range of women’s clothing, from dresses to jumpsuits, loungewear to knitwear, coats to different types of swimwear. The brand also sells footwear and accessories to match its vast clothing collection.
AX Paris has key brands under their umbrella, making it the best destination for women’s clothing. In addition to quality products and lucrative discounts, the company is also known for its friendly customer support team.
Despite the brand’s vast customer base, there will still be instances where customers are unhappy with products or defective items are delivered. For those times, AX Paris offers a hassle-free return policy. Read on to learn more about it!
Quick Glance Over AX Paris Refund Policy
|Returned before 21 days of receipt||Full refund within 20 days|
|Returned after 21 days of receipt||Voucher|
|Deduction for delivery||3.9 pounds|
|Labels and tags||Strictly required|
|Payment||Original payment method|
|Exceptions||Will be get a notification from the customer service agent|
|Return Address||Unit 3, Trafalgar Business Park, Broughton Lane, Manchester, M8 9TZ|
- Once you return the items, the company initiates the refund process.
- It would be credited back to the original payment method in 20 days.
- Do not contact AX Paris customer care before 20 working days to enquire about a refund.
- The delivery charge gets deducted from the refunded amount.
Return Of Unwanted Items
There are times when you aren’t satisfied with AX Paris products. The brand lets you return the items with no hesitation. You will simply have to keep the tags and labels attached. You can send the items back in the very same package. These conditions apply to the return process:
- You can get a full refund if you return the order within 21 days of receipt.
- If you return after 21 days, you will receive a voucher for the exact cost. You can use the voucher to buy other items on the official website.
- Gift cards are non-transferable.
- Any accessories like earrings are non-returnable items.
- The hygiene seals have to be intact in the case of swimwear. They don’t accept it in case of broken seals.
- Any two-part item, like bikinis or suits, needs to be returned as a whole set. The company doesn’t accept partial items.
- All the items should be returned only with respective tags and labels.
- Any items stained, marked or tainted with makeup, fake tan, or body lotions are not acceptable for return.
- The AX Paris quality team cross-checks all the items. If they deem the item unreturnable, it will stay in the warehouse for three weeks, where you can either collect or arrange for someone to collect it. If it surpasses three weeks, they dispose of the item.
Faulty Or Incorrect Item
If AX Paris sends you a faulty or incorrect item, call customer services to report the same. You will have to tell them your order number, full name, item code, and reason for contact (faulty item, incorrect size, or received an entirely different item.)
The customer service agent will guide you on how and where to return the item. Remember, no alterations can be made to the item. You have 30 days from the billing day to return the faulty item to the store.
Refunded Without Getting The Order
At times, due to the high demand for AX Paris products, the items you have ordered can go out of stock. The brand immediately refunds your amount to the original payment at times like that.
If you get half of the order, fear not, once the items get back in stock, they will dispatch it immediately on priority. You will get updates constantly on the item status through the mail.