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I SAW IT FIRST Returns & Refunds

Company NameI SAW IT FIRST
Return Time Limit30 days
Refund Time
Return LabelRequired – Print using the link in the article
Original PackagingRequired
Return AddressRead below
ExceptionsPierced jewellery, tights, underwear and tights are exceptions due to the health and hygiene reasons

I SAW IT FIRST is a leading fashion retailer that deals with new, latest, and hottest trends. It mainly deals with fashion wear for women from clothing and shoes to other related accessories. The company was first started in the year 2017 and now one of the fast-growing fashion brands for the new generation. It is famous for its amazing new and unique designs and styles.


I SAW IT FIRST always tries its best to satisfy its customers to the maximum level so, like other big brands, it also has a product returns process.

I SAW IT FIRST Returns Policy:

You can return an item if it doesn’t fit you within 30 days of delivery.
The sending products must not be used, worn, or washed. All the original tags should be attached to the returning products.
Some of the products like Underwear, tights, Wigs, Pierced jewelry, and others are not allowed to be returned because of hygiene reasons. Lingerie and swimwear can only be sent back if you have not removed the hygiene seal.


If you are living in the UK then the returns are totally free, both for ASDA customers and Royal Mail packages.

If you already have your ASDA toyou label with you, then you will need to attach it to your parcel and deliver it ToYou signposted return point, alternatively, you can return the item to any of the ASDA locations. If you have lost the label or if you have not received it, you can use this link to print a new one.

i saw it first returns

Your second option is to use Royal Mail to return your package. Use the return note that came with your package and fill it with the details of your item and what went wrong with it. attach the note to your package and deliver it to your nearest post office. Have lost your return note? No worries, print one here.

The methods mentoned above are free of charge, if you return your package using any other services, you will bear the cost of delivery.


I SAW IT FIRST offers full refunds for items that are returned in resealable and acceptable condition. In most cases, refunds will take less than a week to be processed. Pierced jewelry, rights, underwear and other hygiene products are not refundable. 

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  1. Geanne Ison

    This is disgraceful i need to speak with someone about returning an item of clothing , i can get response at from anyone and phoning is acwaste of time as no one answers

  2. Dale McCarthy

    Absolutely shocking service. Didn’t deliver within 5 days as stated. Ordered next day delivery and didn’t arrive till 2 days afterwards. Do not use this service. Also try do not respond to emails as stated within 24hrs. Still waiting.


  3. Lizzie Grant

    Been a month since I returned my items. £60 not refunded nor a refund notification however my proof of postage confirms my parcel was received 3 days after posting. Where is my refund and why does no one help on emails?!?!

    • Tanya Louise Faherty

      Return item through royal mail the last week od December and still no refund emailed i saw it first 4 times now and still no reply as to the whareabouts of refund very disappointed in there customer service and shall not be buying from them again

  4. Plant

    How long does it take for a refund !!!!
    It’s been a Month and no refund!!!!
    Looks like I’m going to have to take matters further from this scam company!!!!

  5. Mrs p mcaulay

    Sent my blouse back on 6/aug /2021 how long does it take for my refund to go back into my account that was 10days ago still waiting don’t think I’ll be buying from this company again very unreliable

  6. Barbara Wigglesworth

    My name is Barbara Wigglesworth.
    I sent a return item on 10/11/2020.
    Item, Lilac Brushed Gingham Shacket-s/m/Purple. qty1. £25.00.
    I am still awaiting a reply/refund.
    Could you please advise.

  7. Elsie

    I have sent my package off with the receipt and packaging that is all I have done what will happen next it has been about a week and a half

    • Vanessa Oakley

      Hello, I sent my blouse back almost a month ago with relevant paperwork but have heard nothing from you. Please advise me as to the state of my refund

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