Matalan returns

Matalan is one of the leading and well-known retailers which deals with the fashion and homeware. It sells clothing, shoes, accessories and more for all genders and ages. Additionally, deals with homeware as well. It was started long ago in the year 1985 in the United Kingdom. Currently, the company has more than 230 stores across UK with more than 13 thousand employees. The company also operates in Europe and Middle East with more than 30 different stores.

matalan returns

Matalan tries its best to provide the best customer support so also offering a process for product returns.

Matalan returns policy:

If you purchase products from Matalan, and you want to return them back due to any reason. You can return within the given time frame of 14 days. Due to the Covid-19 situations the stores are closed so the returns process is disturbed.
You should have the proof of purchase in the form of a receipt when you are returning a product.
The products on sale cannot be returned back for a refund but exchange.
All the products you are going to return must not be used, worn or washed.
The returning products should be having the original tags attached. And all the products should be packed within the original packaging.

Matalan returns:

You can simply return any products you want by two means. The easiest way is to return it back to the nearest store directly for free. If this is not possible, you can also return it back through the Post. You should repack the product(s) properly and send it back with a return note with complete information. Once your return is successfully received and processed, you will get a confirmation email. And soon within two weeks, you will get back the refund.

For more information, Click Here.

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6 replies on “Matalan returns”

  • this morning took return parcel to post office was told to return with Hermes at local cleaners. took parcel there only to be told no bar code on label. is it me?

    Debora Smith
  • Can I return an item that was delivered by Hermes, if so how do I contact them for a lock up or can you do that for me.

    Dorothy Bowers
    • Recieved my parcel through the post when I opened it the hanger was broke and the item was in a awful state I wish to return this item can I take it back to my nearest matalan store .

      Christine balmforth
    • Being new to on-line ordering I am really disappointed with the order received from matalan. Two items are the wrong size. On trying to return through hermes I have paid for an uplift only to find the bag back on my door step tonight with a label saying no barcode. What does that mean. I don’t have a refund for the uplift and I still have the wrong size items. Very frustrated as I don’t know what to do now.

  • I , like one of the previous , tried to return an item only to find the post office telling me to take it to the Hermes syore. At the Hermes store, I was told they couldn’t take it as they needed another bar code!!! How then do I return my parcel?? Information with the parcel and on line ,is very sketchy.

  • Ordered from Matalan an. Orchid in crock pot, it was delivered in a black Matalan plastic bag, no protection around the blossom, one sheet of bubble wrap round the crock pot. Result crushed flowers broken pot. You have to see it to believe it.!

    Rhon Coton

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