Urban Outfitters is a retailer of lifestyle products such as clothing, apparel, furniture, and apartment products. It focuses on bringing forth unique and inspirational combinations of various cultures and subcultures. That’s why Urban Outfitters is more popular among teens.
Urban Outfitters is a customer-friendly brand that offers easy and cooperative returns and refund policies. About that, you can find everything in detail below.
Summary of the Urban Outfitters Return Policy
Here is a summary of the returns policy of Urban Outfitters:
|Return period||30 days|
|Refund period||1-3 days|
|Refund period for Furniture items||Up to 28 days|
|Exceptions||Hygiene and intimate products with broken seals|
Urban Outfitters Returns Policy
You can either return them to the nearest Urban Outfitters store for both online and in-store purchases or mail them back to the store from anywhere.
For returning the items to a store, bring the receipt, packing list, or the order confirmation mail along with the package to the Urban Outfitters store.
For mailing your return orders:
1. Sign in to your Urban Outfitters account and go to your order history.
2. Select the order to be returned. Your signed-in account sets the return into action.
3. The app will guide you to your return label.
4. Print the returns label. Once you do that, you will receive an email with the status of your returned order.
5. Pack your items and attach your return shipping label. Pick an insured courier facility to return your package to the store.
You can choose the shipping method to send back the items. Your return and refund will be processed if your package has the order number printed on the shipping label.
Returns Policy for Furniture
If you have changed your mind about a furniture item and want to return it to Urban Outfitters, the company requires you to contact customer care services. You cannot return furniture items to the store.
When you contact customer care, you need to provide them with your order number and the item you want to return. Customer care will then ask you to provide your convenient dates for collecting the items by the brand.
Urban Outfitters is responsible for the defects in the quality of the furniture for a whole one year of the purchase. Within that period, you can claim your refund for defective furniture.
Terms and Conditions
- The items to be returned should be unused, undamaged, and in a resalable condition.
- You register your returns request within 30 days of the purchase.
- Refunds for furniture returns will take up to 28 days.
- Return without an original sales receipt can only be exchanged with merchandise credits of the item’s retail price on the same day.
- European stores cannot accept your returns made online. Only the US and Canadian stores process returns and refunds for online orders.
Urban Outfitters Refund Policy
- Urban Outfitters will process a full refund if you return the items within 30 days of the purchase or dispatch of the package.
- Returns made after 30 days of the purchase or package delivery will be refunded in merchandise credits.
- After your return has been processed, the refund may take 1-3 business days to process.
Exceptions to the Returns Policy
Urban Outfitters does not accept returns or offer refunds for
- Suspected worn or used lingerie, undergarments, swimwear
- Facemasks and hygiene products without their original packaging and tags
- Earrings and piercing jewelry
- Gift cards
- Made to order and customized items