Menu Close

Urban Outfitters Returns

Company NameUrban Outfitters
Return Time Limit30 days
Refund Time3-5 working days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
Exceptionsgift cards

Urban Outfitters Inc. is a lifestyle retail corporation that has many branches throughout the world. It has branches in the UK as well. Urban Outfitters targets young adults and deals with women’s and men’s apparel, footwear, activewear and gear, and housewares, furniture, , beauty, health and wellness products, accessories, and also audio, cassettes, and other lifestyle products. They have an easy returns policy. Here are the details of Urban Outfitters’ returns.


Urban Outfitters returns policy:

If you want to return any unworn and unused item then, Urban outfitters offer 30 days from the date of delivery. Defective products can also be claimed at an Urban Outfitters store. The items can be exchanged or returned in the store or mailed to the distribution center. The returned items must be in a resalable condition.

Urban Outfitters gift cards are not refundable. Their gift cards are valid for 2 years and you can use in many transactions until the credit expires.

Urban Outfitters returns and refunds:

The process of returns varies depending on the customer’s choice. The return can be through returning online orders or returning in-store purchases. Urban Outfitters has a unique return process for furniture.

Please note that swimwear and earrings are non-refundable due to hygiene reasons. Also, beauty and cosmetic items are non-refundable if they have been used, even once. Apart from this Urban Outfitters has a condition, an order placed in the UK store should be sent back to UK stores only and it is one of the return policies.

Returning online orders can be done by choosing one of the options mentioned here, returning by post within the UK, returning by the post outside the UK, returning to a store. Item exchange is not available at the moment and you must submit a new order if you want another item.

In returning in-store purchases, the customers can return products to any store location. The customers cannot return the in-store purchased items through the post because of technical complexities. Urban Outfitters will credit the refund back in the original payment method within 3-5 working days.

Returning furniture is an extensive process. If in case, you did not like the furniture purchased online from Urban Outfitters and it is unused and in proper condition, then they accept the returns. A refund is available for 30 days from the date of delivery. The return will be processed, and within 28 days the refund will be done. Exchange services are not applicable to furniture products.

You can find the list of other e-commerces returns policies here.

1 Comment

  1. Alice turner

    I bought a top in the Westfield store, it doesn’t fit so I tried to return it. I have lost my receipt but was happy for an exchange, they did not have a smaller top at Westfield so I was told to go to the white city store where I was advised they had a smaller top. When I got to white city I was told they in fact did not have a smaller top in store and if I wanted the value of the top put on to a gift card I would have to go back to Westfield. I have wasted an entire day and am very unhappy. How can I exchange or refund my top without having to trek all around London please?!

Leave a Reply

Your email address will not be published. Required fields are marked *