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Debenhams returns

Company NameDebenhams
Return Time Limit28 days
Refund Time3-5 working days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
Exceptionsaltered items, custom-made or personalized items, beds and bedding, cosmetics and fragrances, pierced jewelry, face masks, swimwear, underwear, gift cards or vouchers, and Kelly Hoppen paints

Debenhams is a British multinational department store chain. It was first founded in 1778 in London. The company sells a wide range of products such as clothing, beauty items, home & furniture items, gifts & toys, and electricals. Debenhams aims to give its customers an absolute individual experience with a mix of Debenhams brands and other international brands. It also offers interesting returns services. Continue reading to find out more about Debenhams returns.

Debenhams returns-Debenhams Logo

Debenhams returns policy:

You can return what you’ve bought if the item is faulty, not as described, or even in case you change your mind. Just don’t forget to do so within 28 days of receiving the package. In that case, Debenhams will give you a full refund if the item is in a good and resalable condition.

However, you should also have proof of purchase and the credit card you made your purchase with to be eligible for the refund. Please note that it will take 3-5 days for the money to be shown in your account.

Some items are non-refundable like altered items, custom-made or personalized items, beds and bedding, cosmetics and fragrances, pierced jewelry, face masks, swimwear, underwear, gift cards or vouchers, and Kelly Hoppen paints. You can check the full list on their website.

Debenhams returns:

You can choose among a few ways available to return your purchase.

  • return the item personally to a local store (items you bought in-store should be returned in-store)

The first and easiest way is to return the product to one of our local stores listed here. Be aware that some of the stores only accept faulty and misdescribed items or items covered under warranty. You could check this second list to make sure you choose the right store.
Please note that when returning some specific items like furniture, rugs, wallpaper, or wall art you may need to use a specific delivery system like courier or DPD. You could gain more information from the original website.

First, simply fill in the returns form from here. Then put the products in the original packaging and put the Hermes returns label on the outside of your parcel. Next, get your parcel to the nearest Hermes Parcelshop or wait for them to collect it.

Please do not throw away the Hermes proof of return until you get the refund.

  • return via other postal services (with delivery fees)

It’s pretty the same! Firstly, provide the returns form and returns address label. After that, put the products in the original packaging and attach the returns label to the parcel. Then post the product back to Debenhams.

Keep the post receipt until you get a refund.

25 Comments

  1. Rita murray

    Have 3 items to return bought before Christmas unfortunately I deleted my email with the order number how can I return for a refund?

  2. Kim Brimble

    Debenhams was such a good store but the online service is absolutely rubbish. No clear instructions on how to return no returns label etc I’m stressed right out so I will never ever be purchasing anything from Debenhams again they should take example from Fat Face brilliant returns service so clear, lessons to be learnt here.

  3. Marion Bell

    I need to return two items and there isn’t a return label inside,is this because Debenhams /Wallis don’t want to have clothes returned now,so they are making it really difficult for people. In the hope that they will give up trying!!!!,I won’t be purchasing anything else from them in future.And I would recommend it you are reading this ,that you won’t either .

  4. Mary

    HI Folks

    Does anybody know of a valid Debenhams customer service email that actually works? There does not seem to be any valid email address?

  5. Rosina Rothwell

    I have still not received my promised refund for a white shirt purchased on June 12th( 14th June £26-49 taken from my account in payment).
    The shirt was delivered on 16th June and returned via Hermes on 17th June. Please refund me!

  6. Jacqueline Heath

    I need to return a dress to you. I cannot print off a label as I do not possess a printer. Could you post a returns label to me.

  7. Joan Rees

    I have received a king size mattress topper , and I’m not satisfied with the king size mattress topper and I want to return it . There was not return form or label to send the item back . So I need to know how to return the item back to Debenhams. I’m not happy with Debenhams and I don’t think I will have any dealings with them again

  8. Diane Fairclough

    i ordered a pair of mens jeans on 15th june The jeans didnt fit and were returned the day after delivery .The order no is DUX000225556
    i still havent recieved my refund .PLease look into this before i take further action .

  9. Barbara Farrow

    I need a label to return two dresses, wrong size, I cannot print,off label. How do I return these goods to you?

  10. Valerie Franklin

    I ordered Kicker Boots from Debenhams on 23/3/21 and returned them on 7/4/21 and I still haven’t had a refund, they were £34 plus £2.99 postage

  11. mrs j dickson

    i have returned a pair of mantaray jeans by hermes and i still haven,t been refunded and that was on the 6th of january

  12. D Zink

    I have a gormless Hermes courier here in Housten Renfrew. He can only do deliveries an does not know how to accept returns. even though the parcel has been in the open front porch for two weeks, keeps saying unable to collect it. Hermes impossible to contact to report it.

  13. Wendy Mary Ricciardi

    I have a parcel to return, but need a label. Have been to my nearest Hermes drop off, but need a “Is” no. Where do i get this?

  14. Judith Morris

    I live in England but the boots I ordered have a return address in Dublin which means I am expected to pay the cost of postage. If I had realised this when I ordered the boots then I wouldn’t have ordered them Can I return them to my local Debenhams in Exeter when it re-opens.

  15. Pam Russell

    I ordered a pair of mantaray jeans for my husband waist 36 leg 30. When they arrived he tried them on but they were to big, I didn’t realise this and thought he wanted to keep them and I removed the label he than told me that they didn’t fit can I return them with the label missing they are in perfect condition he’s only tried them on

  16. Helen Nolan

    I received my Phase Eight Dress today from Debenhams but find that it is too big how can I return it I am in Ireland what address do I use.

    • mrs ca dyball

      how can i return a parcel as there was no returns label an and the coat is to big and i am not allowed to go out i live on my own and over 80

    • Mrs Martha Taggart

      I Bought A Gents Jacket size Medium, but is too Small I Got, it, out of Debenhams in East Kilbride I was told it was opening up on the 26th April But never Opened HAVE Receipt I’m 77 yrs of, and can’t. Afford to lose the Money as It Was. £47 50

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