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Surfdome Returns

Surfdome is the destination for the best skating and surfing equipment for every surfing or skating lover. The brand came into existence in 2006 and has been every sports enthusiast’s destination. 

Surfdome Returns

They offer activewear and protective apparel for men, women, kids, surf equipment, snowboarding equipment, and many more. Moreover, they also have an exclusive collection for outdoor sports and provide a wide range of activewear.

The brand has many small brands under its umbrella. You can get everything you need to play the sport, from hardware to apparel products. The British brand offers both physical and online stores. They have a vast international customer base.

Even though the brand is quite established, there is a possibility of dissatisfaction and error. Here is the return policy of Surfdome to address those times.

Surfdome Return Policy At A Quick Glance

Surfdome 
ReturnWithin 30 days after the billing date
Return AddressInternet FusionThe Nucleus,Unit 6, North Kettering Business Park,NN14 1UAUnited Kingdom 
RefundWithin 14 business days
Labels and tagsMandatory
Returns labelMandatory
ExceptionsCustomised productsHygiene productsSwimwearUndergarmentsIntimate products  

What Is The Surfdome Return Policy? 

All the items are subjected to a 30 days return policy. They are to be returned within 30 days after the billing day. Anything you return beyond that is not accepted. 

The brand accepts all items for returns except for personalised or customised goods and intimate products like helmets due to hygiene and health reasons. 

Most personal hygiene-related products like undergarments, swimwear, and protective apparel, are returnable only if the hygiene seal is not broken. If it’s broken, they are strictly denied return.

If the products are tainted with make-up, fake tan, body moisturisers, perfumes, and other body odours are ineligible for returns. The returns must be in their original condition, unused and clean. The original package is mandatory.

All UK returns are free, while international returns are chargeable. If the item is bought as a set, it needs to be returned as a set. They do not accept partial returns, except for a few items. You must read the instructions before returning your product.

How To Return Surfdome Products?

Surfdome returns are quite simple and easy with these steps below:

  • For returns, go to the official website.
  • Select the product you want to return.
  • Download the returns label and print it.
  • Fill all the required details on the returns label and place it along with the products.
  • Take products and pack them in the original packaging.
  • You can pack it in another parcel cover for a safer return.
  • Drop this parcel at the nearest post office and keep the invoice with you for future reference.
  • Once the product reaches the store, you will get a notification.
  • They cross-check the product and then initiate the refund. You can get the refunds within 14 days.
  • If you’re looking for alternative sizes or different colours, you will have to return the products and place a new order.

The products need to be unworn, unwashed, and every tag in place for return. Every aspect of the product must be free from signs of wear and odour.

1 Comment

  1. Laura Kemp

    Been waiting 16 days to hear back about a return, in which I posted on the 1st November. I have also emailed to ask for an update on my return and what is causing the delay in processing it so I can have my refund. The expected turn around time for a reply via email is 48 hours, I have been waiting 4 days. This is the worst service I have had returning an item to any company. Absolutely shocking & zero communication.

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