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Superdrug Returns

Company NameSuperdrug
Return Time Limit28 days
Refund Time5 days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsPerishable items like food and baby milk
Personalized items
Sealed products

The fourth industrial revolution fueled by the internet and communication technologies (ICT) has impacted human lives most fundamentally. Besides some downsides, this fourth revolution has many upsides. Bringing convenience and comfort to our lives is its greatest fruit and now we are almost addicted to this convenience and comfort.

Now businesses like Superdrug are taking advantage of these ICTs to bring convenience to their consumers. Superdrug is the second-largest health and beauty retailer in the United Kingdom that offers a range of health and beauty products to UK consumers from the comfort of their couches. Superdrug offers a range of pharma products, skincare items, health and wellbeing goods, makeup, toiletries, accessories, and online medical consultations.

Superdrug Returns

In addition to its pharma and wellbeing products, Superdrug also offers a great refund policy and if you want to return any of its products from any part of the UK then you can do it.

Superdrug Returns Policy

Superdrug considers nearly all of the items for a return but the following items are excluded from the return.

  • Perishable items like food and baby milk
  • Personalized items
  • Medicines
  • Sealed products which are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

If you need to make a return, then you have to return your merchandise within 28 days of receipt. In addition, returned items must be unused and in their original packaging.

For returning items purchased in store, you have to bring them to the original store for instant return. For in-store returns, you must bring your returns summary (available in the order history section of your Superdrug account) along with your return goods. But for returning items bought online, repack your goods in their original packaging and send it to Superdrug by using RoyalMail.

Finally, you have to cover your return shipping charges and you will receive a full refund as per your original payment method.

Superdrug Returns

For in-store returns, take your goods to the original store along with your returns summary for an instant refund. And If you want to process your return via post then you must pack your return parcel carefully. After this, you have to send it to Superdrug via RoyalMail and retain postage proof till the final refund. Once your return parcel arrives in the warehouse then you will be notified via email.

Usually, your refund process will be completed within 5 working days and you will receive a full refund as per your original payment method.

For more information, please visit the following link


  1. Michelle Rogers

    I returned a box via the post office on the 26th November and haven’t had a refund of £56.00. I will not be shopping with superdrug again.

  2. Michelle Wise

    What if I didn’t take my receipt and something is a personal item and I have opened the box not knowing initially it was faulty ?
    I do have my Superdrug card but unsure if it shows items individually as I bought other items with it too x

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