Menu Close

Superdrug Returns & Refunds

Company NameSuperdrug
Return Time Limit28 days
Refund Time5 days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsPerishable items like food and baby milk
Personalized items
Sealed products

Superdrug Returns

In addition to its pharma and wellbeing products, Superdrug also offers a great refund policy and if you want to return any of its products from any part of the UK then you can do it.

Superdrug Returns Policy

Superdrug considers nearly all of the items for a return but the following items are excluded from the return.

  • Perishable items like food and baby milk
  • Personalized items
  • Medicines
  • Sealed products that are not suitable for return due to health or hygiene reasons if unsealed after delivery (unless these items were damaged or faulty when delivered to you or have been incorrectly delivered)

If you need to make a return, then you have to return your merchandise within 28 days of receipt. In addition, returned items must be unused and in their original packaging.

For returning items purchased in-store, you have to bring them to the original store for instant return. For in-store returns, you must bring your returns summary (available in the order history section of your Superdrug account) along with your returned goods. But for returning items bought online, repack your goods in their original packaging and send them to Superdrug by using RoyalMail.

Finally, you have to cover your return shipping charges and you will receive a full refund as per your original payment method.

Superdrug Returns

For in-store returns, take your goods to the original store along with your returns summary for an instant refund. And If you want to process your return via post then you must pack your return parcel carefully. After this, you have to send it to Superdrug via RoyalMail and retain postage proof till the final refund. Once your return parcel arrives in the warehouse then you will be notified via email.

Superdrug Refunds:

Superdrug offers full refunds for items that are returned in their original form and in acceptable condition. It will take them 5 working days to process your refund once the products are received by their warehouse and approved for a refund. You will be notified by email when your refund is ready.

For more information, please visit the following link


  1. Michelle Rogers

    I returned a box via the post office on the 26th November and haven’t had a refund of £56.00. I will not be shopping with superdrug again.

  2. Michelle Wise

    What if I didn’t take my receipt and something is a personal item and I have opened the box not knowing initially it was faulty ?
    I do have my Superdrug card but unsure if it shows items individually as I bought other items with it too x

Leave a Reply

Your email address will not be published. Required fields are marked *