Menu Close

Secret Sales Returns

Company NameSecret Sales
Return Time Limit60 days
Refund Time10 days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsUnderwear, knickers, and Briefs, Swimwear, Pierced Jewelry, Perishable Goods like foods and flowers, CDs, DVDs, and softwares with broken seals, Items specifically marked as non-returnable

Secret Sales is a UK-based digital fashion marketplace that is accessible to both UK and international customers. It has no physical stores in the UK as well as in other countries but yet it has brought exciting fashion and lifestyle products of the famous brands to the reach of global citizens.

The digital fashion marketplace has partnered with many fashion and lifestyle brands and sells its products on its international website. The secret Sales team handpicks fine products from their associated brands and displays them for the customers. Secret Sales sells quality men’s, women’s, and kids’ clothing items, footwear, accessories, beauty products, homeware goods, and much more. Besides offering amazing products, the digital marketplace also has discount offers from time to time which you can avail of.

Secret Sales Returns

Though you may not find a reason to return any of its products if you want to return your merchandise for whatsoever reason then you can return your goods as the Secret Sales offer a supportive return policy.

Secret Sales Returns Policy

Secret Sales offer a simple returns policy. It is important to note that if the returning items are used or worn, or items returned do not match what you ordered, then Secret Sales may not issue you the refund. All items are eligible for a return except the following ones.

  • Underwear, knickers, and Briefs
  • Swimwear
  • Pierced Jewelry
  • Perishable goods like foods and flowers
  • CDs, DVDs, and software with broken seals
  • Items specifically marked as non-returnable

All the returns must be claimed within 60 days of the purchase. For returning your goods, click ‘My Orders’ section of your Secret Sales account and then click ‘Return’. Then follow the process and complete it. In the end, you have to print your returns label. After this, place your delivery note in your parcel and affix the returns label with your parcel. Finally, send it to Secret sales via your chosen courier service. Each return will cost you 3.50 pounds.

Secret Sales Returns

If you want to return your item, then complete your online returns process. Now repack your goods in their original packaging. Then send your parcel to the marketplace via your chosen courier service and you have to keep your postal proof safe until you get your refund.

After the arrival of your parcel at Secret Sales, you will be notified via email. After the arrival of your return parcel at the brand’s warehouse, your refund will be made within 10 days according to your original payment method.