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Phase Eight Returns

Company NamePhase Eight
Return Time Limit28 days
Refund Time17 days
Return LabelRequired
Original PackagingRequired
Return AddressPhase Eight, Unit 1B, James Swallow Way, London Medway Commercial Park, Hoo, Kent, ME3 9GX
ExceptionsFace masks and Pierced earrings

Phase Eight was established in the 1980s with the aim of empowering the feminine style. It is a women-only fashion and lifestyle retailer that sells quality women’s apparel pieces. Besides clothing items, the brand also offers a range of other products like footwear, accessories, occasion wear, and much more. With time, Phase Eight expanded its business operations to other countries besides the UK and now it ships its women-only products to many other international destinations as well.

Phase Eight has both offline and online stores across the UK and the brand targets 18-45 age group. Also, the brand has concessions in several departmental stores in the country. It offers sustainable products at reasonable prices. In addition, you can avail 10% off on your first order on its website.

Phase Eight Returns

Besides, if you are not happy with its goods then you can return your order from any part of the world for the brand has a comprehensive returns policy.

Phase Eight Returns Policy

You can return any product within 28 days of the receipt. The only condition for return is that the goods must be in good condition with original packaging and labels. Besides face masks and pierced earrings, all other items are refundable, if they are sent back in a resalable condition.

You can send your return parcel via Royal Mail for free. For initiating a return, peel off your free Royal Mail returns label from your despatch note and affix it with your return parcel. Now send your return parcel via Royal Mail and keep proof of your postage with you until you get the refund.

Online purchases can be returned via post or in standalone Phase Eight stores while in-store purchases must be returned in the store only.

Phase Eight Returns

The process of refund is simple and easy. Peel and fill out your return label on your order despatch note and then affix it to your return parcel. After packing you can return the parcel via Royal Mail on the following address.

Phase Eight, Unit 1B, James Swallow Way,
London Medway Commercial Park, Hoo, Kent, ME3 9GX

Phase Eight requires a maximum of 14 working days for crediting your refund amount and the same process is applicable for international returns though the international consumers must pay their return shipping charges. Moreover, 3 more days will be required for the refund amount to show up in your bank account.


  1. Mrs Elaine I Buchanan

    I have returned 2 jumpers approx 2 weeks apart but have only received a refund for the second one. They were paid for together on 31/01 but delivered separatly

  2. Sheila Harrison

    I had a coat as Christmas present dosnt fit will be longer than 28 days can I return it as daughter bought it for me before Christmas

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