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Robert Dyas Returns

Company NameRobert Dyas
Return Time Limit14 Days
Refund TimeWithin a week
Return LabelRequired
Original PackagingNot Required
Return AddressReturns Department, Robert Dyas Distribution Centre, Swallow dale Lane, Hemel Hempstead, Hertfordshire, HP2 7EU
ExceptionsUnsealed electrical and technical products, Customized goods, Health and safety products like Outdoor Spas, Mattresses and Divan Sets, Fresh food

Robert Dyas opened up its first-ever store in the United Kingdom in 1872, and now after nearly 149 years, the company expanded to over 94 stores in Greater London and South of England. Though the amazing chain of hardware and homeware stores are mainly based in South of England and in London but however you can shop from its website and your goods will be delivered to you as they have great delivery options and deliver their goods all over the UK.

Products of Robert Dyas include kitchen essentials, home electricals, outdoor living, gardening tools, furniture and kitchen ware, baby and child products, DIY products, and much more. Robert Dyas is one of the giant hardware chains in South England and Greater England. The reason for its enormous success is its online shopping feature and excellent customer care.

Robert Dyas Returns

Though a majority of the Robert Dyas consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the chain has a considerate returns policy.

Robert Dyas Returns Policy

You can return most of the items but the following items can’t be returned.

  • Unsealed electrical and technical products
  • Customized goods
  • Health and safety products like Outdoor Spas, Mattresses and Divan Sets
  • Fresh food

All other products can be considered for a return if you have returned your goods within 14 days of receipt. For initiating a return, contact Robert Dyas customer services team and cancel your order then fill out your return form (you can create the return form or can use the one that comes with your delivery note). Then repack your goods. Now, you have three options to return your parcel. In the first one, you have to contact Robert Dyas customer services and order a home collection. If your goods weigh less than 20 kg then you have to pay 7.5 pounds collection fee and if the goods weigh more than 20 kg then you will pay 30 pounds collection fee.

In the second method, you have to send your goods via any recorded courier service to the following address.

Returns Department
Robert Dyas Distribution Centre
Swallow dale Lane, Hemel Hempstead
Hertfordshire, HP2 7EU

Finally, you can return your online order to any of the Robert Dyas stores but before returning, you must call the store and confirm the return of your desired goods as bulky items can’t be returned to the store. On the other hand, in-store purchases should be returned to the original store only. For in-store returns, you should provide proof of purchase along with your returning goods.

You can return in-store purchases within 30 days of the purchase. And if you have received a faulty item then you must notify Robert Dyas within 48 hours and then you will have 30 days for returning the faulty item. Moreover, the chain will be responsible for the return shipping charges of the faulty goods.

Robert Dyas Returns

The process of refund is simple and easy. If you want to return a product then fill out the return form and pack your parcel and send it to the chain via any recorded courier service. You can also order home collections or can return the goods in any of the Robert Dyas stores.

After the arrival and subsequent approval, your refund will be processed as per your original payment method.