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Cox & Cox Returns

Company NameCox & Cox
Return Time Limit28 days
Refund Time10 days
Return LabelRequired
Original PackagingNot Required
Return AddressCox & Cox Mail Order Ltd – RETURNS, Marshall Way, Commerce Park, Frome, Somerset, BA11 2FB
ExceptionsN/A

Cox & Cox is a UK-based homeware and furniture retailer that is headquartered in Frome, Somerset, UK. The home and furniture retailer has both physical stores and an online website from where every Brit can easily shop for its varied homeware and furniture products. Soon after its establishment, the retailer has attracted huge customers because of its creative designs and unique interior decoration pieces.

Products of the furniture and homeware retailer include a range of furniture items like sofas, chairs, tables, cushions, lightning equipment, outdoor furniture, soft furnishings, mirrors, storage furniture, indoor living products, and much more.

Cox & Cox Returns

Generally, you will not need to return any of its homeware or furniture products but if you are up to a return then the retailer has a great returns policy.

Cox & Cox Returns Policy

You have 28 days from the date of receipt to return your goods. You can return your items by courier if they are small but for returning medium and large items, you must contact the customer services team of the retailer and then proceed to return as per their instructions – the courier will collect the goods from your home in this case.

If you want to return the small goods then you have to visit their online return portal and complete the online returns process. After completing the online process, create your returns label online and print it. Then repack your items with great care in the original packaging and affix the returns label with your parcel. Now send them to the retailer via DPD, Collect Plus, or via any other recorded courier service. On the other hand, if you want to return medium or large-sized goods, then you have to contact Cox & Cox customer services team. They will guide you about the return process of these items. Usually, they will hire a courier service for home collection. The courier in this case may either be DPD or DHL.

Finally, Cox & Cox will not pay return shipping charges except if the goods are faulty.

Cox & Cox Returns

If you want to return your unwanted small products, then return the parcel to the retailer after completing the online returns process. And if you are up to returning medium or large-sized products then contact their customer services team and they will arrange a home pick up.

After the arrival of your returning goods and subsequent approval, your refund will be processed within 10 days and you will be refunded according to the original payment method.