Rapha Performance Roadwear popularly known as Rapha is one of the popular sportswear and lifestyle brands of the UK that operates in almost every region of the world besides UK. It was founded in 2004 and since then has expanded enormously. The brand offers a range of cycling apparel items including jerseys, shorts, hats and caps, gloves, socks, and other cycling clothing. Besides clothing, the brand also sells footwear, women’s and men’s cycling accessories, cycling holidays, skin care products, and much more.
Though a majority of Rapha consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the brand has a comprehensive returns policy.
Rapha Returns Policy
Certain items like undergarments face masks, skin care products, and other intimate products are not eligible for a return due to health and hygiene reasons. Moreover, the returning apparel items must not be tainted with make-up, body lotions, perfumes, or body odors. All other items except the above-mentioned ones are eligible for returns within 90 days of receipt.
You have to return your goods in unused condition and with original labels. For initiating a return, visit your Rapha online account and search your account history for locating the returning order. Click the order and then indicate which items you intend to return. Afterwards, fill the web form and print this form. Then create your free Royal mail return label. Then print it and attach it to your returning parcel. Then send it to the brand and retain your postage proof until final refund.
The process of refund is simple. If you want to return a product then you have to visit the website for completing the online process. After the online process, create your free Royal mail returns label and send the products to the brand in original packaging and in resalable condition. Once your return is received and approved then you will get a confirmatory email.
After the approval, your refund will be processed within 4-6 working days according to the original payment method.