With more than 800 hotels spreading across the United Kingdom, Premier Inn is one of the UK’s largest hotel chains. The hotel company was established in 1987, and its founders originally called it the Travel Inn.
Spreading across the suburbs and urban areas, Premier Inn believes in providing a luxurious experience to its customers. But one of the common questions potential customers ask is what is the cancellation policy of premier inn? Are they open to cancellation at any moment?
To get these answers, continue reading this article.
Premier Inn Cancellation Policy: Is It Flexible?
Premier Inn offers four types of booking- flex rate, semi-flex rate, advance rate, standard rate, and no flex rate. The company has different cancellation terms and conditions for different booking types. Let’s see how these work-
Flex rate cancellation
| Cancellation time | Charges |
| Before 1 pm on the arrival day | Full refund on the original mode of payment |
| After 1 pm on the arrival day | Cancellation charges of one night’s accommodation and any extras booked will be levied. |
Semi-flex rate
| Cancellation time | Charges |
| Before midnight 3 days before the arrival | Full refund on the original mode of payment |
| Cancellation made after this period | No refunds |
Advance rate
| Cancellation time | Charges |
| Before midnight 28 days before the arrival | Full refund on the original mode of payment |
| Cancellation made after this period | No refunds |
Standard rate
| Cancellation time | Charges |
| Within 24 hours of booking or before 1 pm if you booked just a day before. | Full refund on the original mode of payment |
| Cancellation made after this period | No refunds |
No flex rate
| Cancellation time | Charges |
| Within 24 hours of booking or before 1 pm if you booked just a day before. | Full refund on the original mode of payment |
| Cancellation made after this period | No refunds |
Premier Inn also has the right to cancel your booking from their end. They will cancel your booking under these conditions-
- If you don’t pay the booking charges within the specified time.
- You have breached any part of the rules/contract.
- You have previously violated any part of the rules/contract.
If the hotel cancels your bookings due to your fault where you haven’t commenced your stay, the entire payment made will be charged as a cancellation fee.
Apart from this, Premier Inn can also cancel bookings for unforeseen events like- fire, flood, health and safety issues, explosion, industrial action, the outbreak of diseases, power failure, irregular water supply, and similar events.
When your bookings are canceled under these conditions, you will receive a full refund if you make an advanced payment.
How To Cancel Your Premier Inn Booking?
Follow the steps stated below to cancel your booking at Premier Inn-
- Go to the Premier Inn official website.
- Click on Manage Booking
- Enter your booking reference number, surname, and the arrival date.
- Now click on cancel
- You will receive a confirmation email.
- Within 3 to 5 days of your cancellation, you will receive your refund (if any)
If you wish to change your booking, you have to follow the same steps as above. Here in the place of cancel, you will have to click on change booking.