|Return Time Limit||28 days|
|Refund Time||10 working days|
|Return Address||Read below|
|Exceptions||Perishable goods, swimwear, and undergarments|
Net-A-Porter was established in 2000 and it specializes in selling women-only apparel and fashion merchandise. With more than 800 of the world’s most coveted designer brands, including Gucci, Chloe, Balenciaga, Saint Laurent, Isabel Marant, Prada, and Stella McCartney, 200 specialist beauty brands, and new arrivals on site three times a week, NET‑A‑PORTER is the world’s premier luxury fashion destination.
The brand has an extensive global presence. With express worldwide shipping to more than 170 countries (including same-day delivery to Manhattan, London and Hong Kong SAR, China, plus next-day delivery to the UK, US, Germany, France, Australia and Singapore), it has become one of the favorite shopping destinations for both the UK as well as international women. The brand sells items like underwear, sleepwear, footwear, accessories, skirts, shorts, tops, nightwear, dresses, swimwear, and much more.
In addition to its premium fashion products and global outreach, it has a great returns policy. And if you are not happy with its goods then you can return your order conveniently.
NET-A-PORTER Returns Policy
You can return any product within 28 days of the delivery. The only condition for return is that the goods must be in good condition with original packaging and labels. Besides, certain items like perishable goods, swimwear, and undergarments can’t be returned for health and hygiene reasons.
You have to send your return parcel via DHL. Moreover, you have to initiate your return online on the brand’s website. After the online process, repack your goods carefully and send it back to the brand via DHL.
Finally, you have to pay return shipping charges. But if you are returning a defective item then the brand will pay the shipping charges in addition to a full refund.
The process of refund is simple and easy. First of all, complete your online return process and then pack your goods. After packing you can return the parcel to the brand via DHL. Once your parcel is received at NET-A-PORTER then you will be notified via email.
Long Tall sally require a maximum of 10 working days for crediting your refund amount and the same process is applicable for international returns though their shipping services will vary.
For more information, please visit this link, https://www.net-a-porter.com/en-gb/content/help/exchanges-and-returns/