|Return Time Limit||30 days|
|Refund Time||3-4 days|
|Return Address||Read below|
|Exceptions||Nail Polish & Cosmetics, Tights, Jewelry items|
Motelrocks is one of the most popular apparels and fashion brands in the UK that specializes in women’s clothing, fashion products, and stylish accessories. The brand was established in the late 1990s and since then it has been transformed into a giant fashion retailer whose products are not only loved by Brits but are also liked by citizens of many countries.
The products of Motelrocks are shipped to many countries of the world as it has business operations in almost every region of the world including Europe, America, Australia, the Middle East, and Asia.
The brand offers a range of women’s clothing including tops, coats and jackets, skirts, jeans, knitwear, playsuits, and much more. Besides clothing, the brand also sells accessories like belts, bags, and jewelry items like necklaces. The company is well-known for its vintage fashion and students discount scheme. Besides, you can avail of its 20 percent discount offer on your first purchase. In addition to its quality products and lucrative discounts, the brand has an amazing support team for its worthy consumers.
Though a majority of Motelrocks consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the brand has a considerate returns policy.
Motelrocks Returns Policy
You can return most of the items including sale items but the following items can’t be returned.
- Swimwear/Underwear: Can only be returned with the original hygiene strip in place.
- Jewelry items: For hygiene reasons, earrings or septum rings are non-refundable.
- Shoes: When trying on shoes, don’t wear these outsides as if worn outside then shoes can’t be returned.
- Tights: Tights can only be returned in their original packaging, and in a resalable condition.
- Nail Polish & Cosmetics: For hygiene reasons, these are not returned unless faulty.
- Face Mask: For hygiene reasons face masks are not accepted for a return unless faulty.
All other products can be considered for a return if you have initiated the return process within 14 days of your delivery. You can also return sale items but these items must be unworn and in good condition.
For returning a faulty or defective item, you have 30 days and all the expenses will be paid by the brand. For initiating a return, you have to provide information like order number and email address/telephone number/postcode, reason of return, correct personal details, and then send it to the brand via recorded mail service.
The process of refund is simple and easy. If you want to return a product then provide the required information, pack your parcel and send it to the retailer.
After the arrival and subsequent approval, your refund will be processed within 3-4 working days however the process may take up to 7-10 working days. Moreover, you will be refunded according to the original payment method.
For more information visit https://www.motelrocks.com/pages/returns