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Massimo Dutti Returns & Refunds

Company Name Massimo Dutti
Return Time Limit 30 days
Refund Time 14 days
Return Label Required
Original Packaging Required
Return Address Read below
Exceptions Tights, socks, earrings, headbands, and other hair accessories

Massimo Dutti Returns & Refunds

Massimo Dutti Returns Policy

For online orders, you must initiate the return process within 30 days from the shipping date of your order. If you made a purchase at a physical store, you have 30 days from the date of purchase to request a return.

To be eligible for a return, the items must be in their original condition, meaning they should not have been used, washed, or repaired. Additionally, all labels must remain attached to the items.

Returns should be made in the same market or region where the purchase was initially made. This means you may need to return the items to the country or location where you originally made the purchase.

Massimo Dutti reserves the right to refuse returns that are made outside the specified time limit or if the garments are not in the same condition as when they were initially shipped. If the return does not comply with the specified return conditions, reimbursement may be withheld until the goods are received, or you provide evidence of having sent them back.

Massimo Returns

For returns, Massimo Dutti provides two options: home collection service and drop-off at a designated point. The home collection service requires a return cost of £3.95, deducted from the refund. Registered users can request returns through their account’s “Returns” section, while guest purchasers can access the return link in their order emails. With the home collection service, a carrier will pick up the package within 24-48 hours, and no return label printing is required. For drop-off returns, instructions and QR codes are provided via email. The QR code needs to be scanned at the drop-off location for the label to be printed.

Massimo Refunds

Massimo offers full refunds for products that are returned in acceptable condition. hair accessories, earrings, tights, and socks are not refundable, regardless of their condition. Refund time depends on the category of the items. You will be notified via email when your item is reviewed and approved for a refund. 

For more information please visit the following link,


  1. Irina Stockdale

    Hi, I am trying to return an item but am unable to find a link to print the royal mail returns label and would appreciate your help. Thank you.

  2. Surrinder Johal

    I am trying to return an item but am unable to find a link to print the royal mail returns label and would appreciate your help. Thank you.

  3. Ann Snelling

    I am trying to return an item but am unable to find a label to print. My order number is 30054398365 I am hoping I don’t have to apply a formal complaint.

  4. Heather Curley

    I ordered three items from Massimo Dutti which all came in a large box as one of them was a puffer jacket. The other two items are not suitable (too big) so I need to return these. Do I have to return these in the massive box as that is the only packaging I have for them or can I return them direct to the shop in Glasgow which is quite near me? My order number is 30049148159 and my name is Heather Curley. If I have to return them in the large box then I will do so.

  5. Mariya Semova

    Hi,Massimo Dutti Customer Service,i would like to return my order N°30049701391 from 25.11 .2021.Could you send me return details,please?

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