|Company Name||Massimo Dutti|
|Return Time Limit||30 days|
|Refund Time||14 days|
|Return Address||Read below|
|Exceptions||Tights, socks, earrings, headbands, and other hair accessories|
Massimo Dutti Returns Policy
For online orders, you must initiate the return process within 30 days from the shipping date of your order. If you made a purchase at a physical store, you have 30 days from the date of purchase to request a return.
To be eligible for a return, the items must be in their original condition, meaning they should not have been used, washed, or repaired. Additionally, all labels must remain attached to the items.
Returns should be made in the same market or region where the purchase was initially made. This means you may need to return the items to the country or location where you originally made the purchase.
Massimo Dutti reserves the right to refuse returns that are made outside the specified time limit or if the garments are not in the same condition as when they were initially shipped. If the return does not comply with the specified return conditions, reimbursement may be withheld until the goods are received, or you provide evidence of having sent them back.
For returns, Massimo Dutti provides two options: home collection service and drop-off at a designated point. The home collection service requires a return cost of £3.95, deducted from the refund. Registered users can request returns through their account’s “Returns” section, while guest purchasers can access the return link in their order emails. With the home collection service, a carrier will pick up the package within 24-48 hours, and no return label printing is required. For drop-off returns, instructions and QR codes are provided via email. The QR code needs to be scanned at the drop-off location for the label to be printed.
Massimo offers full refunds for products that are returned in acceptable condition. hair accessories, earrings, tights, and socks are not refundable, regardless of their condition. Refund time depends on the category of the items. You will be notified via email when your item is reviewed and approved for a refund.
For more information please visit the following link, massimodutti.com