La Redoute is the 3rd largest multi-channel retail seller in France. They have been in this business since 1837, and today it works in more than 26 countries, having a customer base of over 10 million.
They are famous for offering a wide array of products. Their product range varies from home décor to furniture, clothes to shoes, electric goods to home appliances, etc., making it an A to Z store. They are also very efficient in delivering products to their customers everywhere.
Despite the impeccable quality and services, there might be instances when you’re not entirely satisfied with their offerings. Here you can return the products to La Redoute. Take a look into La Redoute’s returns policy to address those uncertain times.
Returns Policy At A Quick Glance
|Returns||Free within 21 daysDeductions applied after 21 days|
|Return Address||Returns DepartmentLa Redoute2 Holdsworth StreetBradfordBD1 4AH|
|Refunds||Within 30 days of receiving the return|
What Is The La Redoute Return Policy?
La Redoute offers 21-day returns or exchanges. They are applicable for refund and replacement if the items are in the given condition and unused.
The security stickers and tags are in place, and all the receipts must be present while returning. You also have to submit the original packing along with the returns.
All returns within 21 days are free. They cross-check any returns after 21 days. The company returns the item to you at your own cost or, in genuine cases, La Redoute accepts the return but deducts for the loss in value and even charges for the processing costs.
Fashion, Footwear, Home Textiles, And Accessories:
La Redoute does both replacements and refunds for returns within 21 days of billing. The goods should be unused and returned in the original conditions with all the seals and stickers intact. Pierced earrings, swimwear, and lingerie items are non-returnable for hygiene conditions.
Furniture follows the 21 days return policy. You must pack all the goods in the original packages and their tags. Self-assembly furniture is non-returnable unless it is faulty.
The company also follows the 21 days return policy in the case of mattresses, but they do not accept if the seal or the package is torn. Most mattress returns are not accepted for health conditions unless the reason is genuine.
Lighting And Electrical Items
All the lighting and electrical items follow the 21 days return policy. You should submit all the receipts. All items need to be unused and returned with the original packaging. In case of broken health or hygiene seals, the items do not qualify for returns.
How To Return A La Redoute Item?
Every item comes with a return form. You need to follow these steps below before preparing to return the La Redoute item:
- Ensure you return the item within 21 days of billing. Cross-check the returns policy for any exemptions for your product.
- Pack the items in their original package along with the receipts and tags. Pack all the items if it’s a set.
- Fill in the return forms with the required details. Mention the reason for returning and opt for either refund or replacement. Place the form inside the parcel.
- If your order includes a return label, attach it to the parcel while returning.
- You will get a notification once the parcel reaches the brand and they initiate the process.
What Is The Refund Policy?
You will get a quick notification whenever the parcel reaches the company. You will get the refund in 30 days after the package arrives at the store.
If you do not receive any status on your return, you can contact them through email. The customer care representative will call and inform you about the status of your return.