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John Lewis returns

Company NameJohn Lewis
Return Time Limit35 days
Refund Time14 days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsManufactured registered items

Like almost any other high-end department store, John Lewis offers flexible returns policy in order to ensure customers are satisfied. Once you decide to return your item, the whole process to the refund, should not take more than 14 days.


John Lewis returns policy:

35 days after your purchase is completed, you can request a refund through multiple outlets. The item that you wish to return must meet these conditions: be unused or in original form e.g not defected or damaged.

You cannot return items that contain personal information such as photos, videos, etc. Also, manufactured registered items will not be eligible for return. You will need to have the receipt of your purchase when returning the item.

John Lewis returns:

If you have purchased your item through their websites, you can choose to return it via post or return it to any of their 51 store branches (except Heathrow). Once you properly label and package your item, you can send it via Royalmail (not all items are covered), Hermes, or collect plus. For myHermes, collections are also an option.

In case you have purchased your item from a John Lewis branch, you should return it through one of their stores. In case you want to return a bulky item, you can request for home collection service. Once the item is reviewed and checked by their team, you should get your refund within 14 days.

Also, read about Argos returns here.

[Updated – August 2022]

1 Comment

  1. Lyndsae Drury

    hi I sent back the laptop I bought , I got it I the 11th June and never opened it, as I was anxious about money so I sent it back on the 17th of July as I read about 35 working days.

    So I skipped on the Sundays and Saturdays since civic 19 said Saturday not I clouded in post.

    Th e tracks and trace said it was delivered on Monday 20th, I have the receipt for this but I worried as I’ve not been mailed to say you have it, if you are squabbling about my interpretation of the returns policy 35 days please can you just send it back to me?


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