| Company Name | Floryday |
| Return Time Limit | 14 days |
| Refund Time | 14 days |
| Return Label | Required |
| Original Packaging | Required |
| Return Address | Read below |
| Exceptions | Intimate body clothing, Pierced jewelry, Swimwear |
Floryday is a multinational apparel and fashion retailer that specializes in selling women’s clothing items, footwear, accessories, jewelry, and bags. The retailer displays products of the most famous apparel and fashion brands, and it has therefore become one of the favorite shopping destinations of UK women. Besides the UK, the retailer also sells its quality products to almost 100 countries and regions of the world.
The brand offers a range of women’s clothing including tops, jackets, knitwear, dresses, swimwear, playsuits, footwear, and accessories like bags, jewelry, belts, and much more.
The retailer has a great returns policy and if you are up to a return then the retailer you can return the goods whether you are a UK citizen or living outside the UK.
Floryday Returns Policy
Floryday offers full refunds however the consumers must pay their shipping charges and all applicable import duties, fees, and taxes. Though you can return a large number of products still there are some exceptions. The following goods are non-refundable.
- For a return, you must return the goods within 14 days of receiving the items.
- Returns received in damaged or worn condition. If you return damaged goods then the brand will not accept these goods for refund/exchange.
- Intimate body clothing or other such products including sleepwear, bras, undies, tights, socks.
- Shoes must be returned with postage stickers on the original shoebox.
- Personalized items but you can return personalized items if they are faulty.
- Pierced jewelry like earrings.
- Swimwear is non-returnable if its hygiene seal is opened.
All other items except the above-mentioned are eligible for return and if you want to return an item then you must do within 14 days of the delivery. The return process is simple and for initiating a return, you have to contact its customer support team that will guide you through the process.
You must repack your items in the original packaging and send it back to the retailer via a recorded courier service.
Floryday Returns
If you want to process your return then you must contact the support team within 14 days of the delivery and then return the parcel in the original packaging via recorded mail service. After receiving your return parcel, Floryday will send you a notification email and after the email, you will receive your refund as per your original payment method.
For more information visit this link https://www.floryday.com/return-policy.html
[Updated – August 2022]
Rong size not the quality I was expecting
Same as everyone above
Cannot contact you cannot connect on line
Really disappointed as the items are not as pictured
Says”sweater” its not its a very cheap printed top which is completely shapeless not fitted like the picture
Absolute con as you know it can’t be returned
Hi , I want to exchange my coat for smaller size,size S -36 can u send me please return address, order bh0PYSZAD596213,
please send me the return label and form Item to big
It seems reading these comments that you sell good under the label of being able to return. Seems this is wrong.
Even goods that haven’t been tried on seem to have a non return policy.
Your clothes etc are expensive, but when they don’t come up to the sizes stated, then something is dreadfully wrong….
I wish to return a dress. Unfortunately i don’t seem to be getting anywhere following the process I haven’t got a printer so please could you send me the return address and I will post the package. Thanks
I like to return to jumpsuits they to big I’m not able to use my email please could you sent me text on my phone to send them back my order number his 027191608641 My phone number 07771782066 thank you Wendy price
Please email me the return label As I have gone all through the returns process but no way can I get the returns label!
I need to return some items but cannot seem to get a returns label could you email me a returns label to print off thank you
I need to return a maxi dress and necklace and cannot print as I have no printer so I will just return through the post office and send it to your company
Logged floryday return request 021038179545. No return form…saying process but can’t not print label.
I wish to return 10 items, non of which are of the quality expected. The order number 0274025434 does not appear on my account, so unable to get a returns label.
I wish to return the jeans as they DO NOT RESEMBLE THE PICTURE AT ALL !! I want a full refund please send me a return address as I cannot print it off … please do this ASAP before you tell me I’m too late to return!! If you are under the same banner as WISH which I suspect you are I will add the jeans in the same return package as the rest of the misleading items I’ve received , I await your response ASAP I demand a refund
Request to return dress ODGYTSZAD268018
Colour blue too big
PAULINE BURGESS
ORDER 02958550262
GREY POINTED COURT SHOES
I HAVE LOGGED A RETURN BUT NO RETURNS NOT SENT
The dress looks nothing like the photo, even the colour is different.