Fat Face was established in 1988 and it initially sold t-shirts only. With time the brand expanded and it is now one of the most popular UK fashion and lifestyle brands. At present, Fat Face has over 200 stores in the UK and Ireland. The brand specializes in selling women, men’s, and Kids’ clothing, footwear, and other accessories. The brand offers a range of apparel items including dresses, trousers, jeans, t-shirts, coats, scarves, socks, and other casual wear clothing. Besides clothing, the brand also sells footwear, accessories, and amazing gifts.
Besides its quality products, Fat Face also offers huge discounts to students, key workers, and military personnel. In addition, the brand has also a responsive customer service team for convenience of its valued consumers.
Though a majority of Fat Face consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the brand has a comprehensive returns policy.
Fat Face Returns Policy
Certain items like facemasks, fragrance, and other grooming products unless faulty, are non-returnable. Besides, swimwear can only be returned if the hygiene seal is in place and has not been broken. And if the item to be returned is tainted with make-up, body lotions, perfumes, or body odors then that item is also not eligible for a return.
All other items except the above-mentioned ones are eligible for returns within 30 days of receipt and you must inform the brand in writing within 14 days of the receipt regarding your intention of returning the goods. But if your goods are faulty then you are entitled to a full refund as well as shipping charges. All of the returnable products are considered for return only if they are in their original shape, with labels still attached and filled returns section of your delivery note.
Finally, the original shipping charges are non-refundable and you will pay the additional return shipping charges. But for faulty goods, the brand will pay you the shipping charges in addition to a full refund.
Fat Face Returns
The process of refund is simple. If you want to return a product then you have to fill the return section of your delivery note and send it to the brand in original packaging via any of the following two options.
- Via Royal Mail
- Carry it yourself to your nearest Fat Face Store
You will get instant refund if you carry your return parcel to the nearest Fat Face store. While via post refunds may take 21 days after arrival of your return parcel at any of the brand’s warehouse. They will notify you after receiving your return parcel and you will be paid as per your original payment method. For more information visit this link https://www.fatface.com/help-centre/returns.html