The Flannels is one of the great apparel retailers that operate in the UK. It has partnerships with multiple famous clothing and footwear brands and you can shop for men’s, women’s, and kids’ clothing and footwear here. Besides clothing, the brand also sells accessories and certain home products like glassware and crockery, and also computer games.
The Flannels is one of the most popular apparel online retailers across the UK for its satisfying merchandise and is, therefore, has become one of the favorite shopping destinations for a majority of UK citizens. The first store was opened in 1976 and now it has about 45 stores in the UK.
The retailer offers a 100% guarantee. However, if you are in any way dissatisfied with the goods you ordered for any reason, then the brand will give you a full refund.
Flannels Returns Policy
Though you can return a majority of the products within 28 days of the purchase the following merchandise is an exception to this policy.
You can’t return swimwear, underwear, pierced jewelry, personalized items, items that deteriorate or expire rapidly, magazines, items that are sealed for hygiene reasons, computer games with the seal broken, or any items that have been inseparably mixed after delivery.
All other items can be returned. For return, you have to fill out the return form available on the website. After filling out the form, place it inside your return parcel and send it to Flannels and retain the postage proof with yourself until the final refund. For the goods bought in-store, you have to bring your goods within 28 days of the purchase for a refund/exchange.
Finally, if you want to return a faulty or defective item then Flannels is responsible for arranging for a full refund and the shipping charges.
Flannels Returns
The process of return is very easy. You can return or exchange goods in any of its stores within 28 days of the purchase (for goods shopped in-store only). This return is instant and you will get a refund as soon as you visit the store with your order.
However, if you have bought from its website and want to return the full order or in part then simply fill out the return form and place it within inside your return parcel. Once your parcel arrives at the warehouse you will be notified via email. And after a confirmatory email, your refund can take a maximum of 7 days.
Flannels Refunds
Flannels offers full refunds for items that are returned in their original form and in acceptable condition. Underwear, swimwear, and pierced jewelry are not refundable regardless of their condition. Most of the refunds take less than 7 days to be processed, in case your refund is delayed, contact their customer service.
For more information, please visit https://help.flannels.com/support/solutions/76000002867
Can’t believe I can’t exchange an item to store because I bought it on line that means I have had to pay posted twice unbelievable
Hi we were refused a refund in store today for an item purchased boxing! This is clearly stated above you can have a refund ?
Need help to return my order to EGO.
Not received a refund for a pair of shoes that I returned by post on 30th July
Please can you send me a copy of your lockdown return policy – after purchasing a top a for Xmas – a week later the store went into lockdown – you opened April – to what I could not for into oxford – I can now travel just a week after thr 28 days – not in lockdown and you will not just change the size ! I would like a copy of the lockdown policy please and head office email and address