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Peacocks Returns & Refunds

Peacocks is one of the best fast fashion brands in the UK. The company was established in 1884 and now it has over 400 retail outlets across the UK. And the company now sells its amazing products in over 200 stores across twelve countries throughout Europe. The brand has been a family business since 1884 and it sells a variety of clothing items like tops, skirts, dresses, loungewear, and accessories.

This one of the oldest clothing brands facilitates its customers in every possible way as it is maintaining a great customer support team.

Peacocks Returns

Besides, if you are not delighted enough by any of its products then you can return your merchandise to the brand as the brand has a supportive returns policy.

Peacocks Return Policy

All items are acceptable for a return or exchange except gift cards and health and beauty products that have been opened or unsealed, pierced products, or swimwear where the hygiene seal has been removed as well as undergarments.

For the products purchased from the Peacocks Stores, you can return them to the original store within 14 days of the purchase in their original packing. Besides, you must provide the receipt at the store for an instant refund/exchange. In case, you haven’t the receipt, then the store will not process your refund/exchange.

For the products purchased from the website, you have 14 days from the date of purchase to intimate Peacocks your intention of return. If you want to return your order, log into ‘Returns Portal’ on the website and notify them that you are sending them the products. After notification, you have another 14 days for returning your goods. The return parcel must be in original packaging with tags attached.

For initiating an international return you have to send items within 28 days from the date of despatch and the rest process will be the same. You are responsible for your postage charges in both the UK and international returns.

Finally, if you want to return a faulty or defective item then you have to follow the same procedure but the shipment charges will be paid by the brand.

Peacocks Returns

If you want to initiate a Peacocks return then you must return the parcel within 14 days of the notification and within 28 days from the date of despatch (for international returns only). Besides, the product must be unworn and in its original condition.

Peacocks Refunds

Peacocks offers full refunds for items that are returned in acceptable condition. After the arrival of your parcel at one of the Peacocks warehouses, your refund will be processed within 14 working days and if you didn’t receive your refund within 14 working days then contact their customer support team.

For more information please visit

[Updated – August 2022]

1 Comment

  1. Donna Barton

    I bought something for my daughter from your bradford store, I do not have my receipt. I have not been able to return it sooner due the the whole house contracting Covid and myself being very unwell. When I tried to return it today the sales assistant would not without a receipt. Is there anything that can be done? I would just want an exchange. I totally understand that I would get sale price if it was reduced.

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