Clothing brands have dominated the industry and we are often forced to buy footwear from these all-too common apparel brands. But Dune has broken the dominance of these apparel brands as Dune is footwear-only brand that sells footwear of both the genders. In fact, Dune has become one of the most popular global footwear brands that also operate in the UK. The brand specializes in selling women, and men’s footwear and other accessories. The brand offers a range of footwear including boots, sandals, heeled shoes, trainers, slippers, court shoes, and much more.
Though a majority of Dune consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the brand has a comprehensive returns policy.
Dune Returns Policy
Almost of the items are eligible for returns within 28 days of purchase. All of the returnable products are considered for return only if they are in their original shape, with labels still attached and filled return label. The return label is available with your order. But if you lost the label then you can also download it from the brand’s website or MyHermes or CollectPlus or Royal mail.
Finally, the original shipping charges are non-refundable and you will pay the additional return shipping charges. But for faulty goods, the brand will pay you the shipping charges in addition to a full refund.
The process of refund is simple. If you want to return a product then you have to fill the return label and send it to the company in original packaging via any of the following four options.
- Collect plus
- Royal Mail
- Dune Store
You will get instant refund if you carry your return parcel to the nearest Dune store (you must provide a valid proof of purchase at the store). While other refunds may take 5-7 working days after arrival of your return parcel at any of the brand’s warehouse. They will notify you after receiving your return parcel. For more information visit the following link, https://www.dunelondon.com/customer-service/returns.html