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Dorothy Perkins Returns & Refunds

Company Name Dorothy Perkins
Return Time Limit 14-45 days
Refund Time
Return Label Required
Original Packaging Required
Return Address Read below
Exceptions N/A



Dorothy Perkins like other big companies also has the process of returns for products after purchase.

Dorothy Perkins Returns Policy:

If you do not like the product after purchase and want to return back, you can return it to the stores or send it back through post or different carriers. You can return back to the store within 14 days and within 45 days through an online return request due to Corona Situation.
The returning product should still have all the tags with it. And it should be in the original packaging. You should not return a product after washing or wearing it. Due to hygiene problems, you can not return some of the products like swimwear and undergarments without the hygiene seal. You will not be able to return the pierced jewelry too, due to hygiene conditions.

Dorothy Perkins Returns:

If you are not happy with any of the products you buy, you can follow an easy process to return back. You can directly return it to any store of the company near to you. The proof of the purchase should be there with it. You can also send it back through different carriers by using the attached return label with the product.  If you still need help, you can always contact the customer support team.

Dorothy Perkins Refunds:

Dorothy Perkins offers full refunds for items that are returned in acceptable condition. Once your return parcel arrives in the warehouse then you will be notified via email and you will receive a full refund as per your original payment method. Most refunds will be processed within a week after the item is processed in the warehouse.

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  1. Yvonne Gittos

    How do I return a pair of boots that do not fit please?your email address is no good that I ordered with and why don’t you put a returns label in the parcel.People will be put off buying from Dorothy Perkins if it’s impossible to return items that do not fit etc .
    How do I return a pair of boots?

  2. Kathleen wilson

    Have changed where you can return itams not got any return forms why Chang when it was so easy to do you need a phone number to talk to peaple

  3. Michelle. Woodcock

    I am trying to find out how to return an unsuitable item. I can’t use the email address I used when I ordered. I left a message 2 days ago plus a current email address but no one as been in touch.

  4. Michelle Woodcock

    I have an item that I need to return to you because it doesn’t fit but I have a problem with the email address that I used when I placed the order so I am unable to print out a return label etc. Please can you help!

  5. Lynnette Sabouni

    Lynnette Sabouni 25 August 2021
    I wish to return two pairs of trousers which purchased online I have no returns labels, no telephone number or email to contact anyone. Can someone contact me via my email and advise

  6. Kathleen King

    I recently bought a blouse from Dorothy Perkins website and wish to return it. No delivery note in parcel and my emails have been deleted so I don’t know what my Order No. was. Please can you assist me with the return. Thank you.

  7. Melloney Harby

    Hi I bought 3 dresses in April 2021 and returned 2 of them the next day via the prepaid label they issued and have proof of this posted via Hermes. I have not heard anything whatsoever. Can anyone help with this.

  8. Steph Wardle

    I need to contact a customer service person to talk too about some returned items. Loosing the will to live just need a telephone number. I’ve tried your websites etc no joy.

    • Lesley Ferguson

      DP this is rubbish. It seems to be impossible to return items. Your website is useless, no paperwork or label in parcel, cannot use Royal Mail. Will not be buying from you again!

    • Harriet Kennedy

      I bought a coat from a Dorothy Perkins outlet in Port Glasgow. It’s too small but with covid the shop is now closed how do I vgo about returning it.

      Regards Harriet Kennedy

  9. Sandra cartwright

    I tried to arrange for a dresss to be returned through man picking it up mon 31st aug. But unfortunately I don’t have a printer please cancell this
    I am now returning to nearest shop

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