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BrandAlley Returns

Company NameBrandAlley
Company Name60 days
Refund Time
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsHealth and hygiene products like undergarments and pierced jewelry and swimwear

BrandAlley is a UK-based online fashion retailer that was founded in 2008. It is one of the popular UK flash sales online platforms that run flash sales across designer brands. The site offers several sales a day which remain active for weeks. The retailer offers apparel for kids, women, and men. Besides, it also sells other products like homeware and beauty. The site is home to hundreds of some of the best high-profile fashion retailers and at times offers up to 90% off on the products of these high-standing retailers like Vivienne Westwood and Alexander McQueen to Molton Brown and Philip Kingsley.

BrandAlley is not only popular for its quality products but its consumers also love it for its considerate returns policy.

BrandAlley Returns

BrandAlley Returns Policy

BrandAlley offers a considerate returns policy. If you are not satisfied with any of its products then you can return it to the brand within 14 calendar days of the delivery but due to the pandemic, it has extended its returns policy to 60 days. All items can be refunded except for health and hygiene products like undergarments and pierced jewelry and swimwear unless the hygiene strips and tags are in place. Also, no refund is applicable for face masks due to hygiene reasons.

If you want to return your order then you have to create your returns label on the website. After creating the label, print it out and repack your goods carefully. Attach returns label to your parcel and send it to the brand via Royal mail service. The Royal mail service will cost you 3.5 pounds. However, you can also send back your goods via any recorded mail service. In this case, you have to bear return shipping expenses. However, if you want to return a faulty or defective item then BrandAlley is responsible for arranging for a full refund and shipping charges.

BrandAlley Returns

If you want to process your return then you must return them within 60 days (original 14 days) of the delivery. For a return create your returns label and then pack your parcel carefully. After this, you have to send your return parcel along with returns label via Royal mail or any recorded mail service. Once your return parcel arrives in one of the brand’s warehouses then you will be notified via email.

Usually, you will get an email notification after the arrival of your return parcel and subsequently will get a full refund as per your original payment method.


  1. Chris Morse

    Hi, I bought a Crew jumper from you in November under order number 105401734. I’ve only worn it a couple of times and my wife has noticed that the seem under one of the arms has split.
    Can you kindly let me know how I get the item replaced or the cost refunded.
    I am just about to return a pair of shoes that I ordered from you a couple of weeks ago so I can include the jumper with that if it helps or send you a phot of the damage.

    Kind regards


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