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Wilko Returns

Company Name Wilko
Return Time Limit 28 days
Refund Time 5-7 working days
Return Label Required
Original Packaging Required
Return Address Read below
Exceptions lottery items and perishable goods, gift cards and pierced goods (earrings), face masks, hosiery or cosmetics

Do you long for hassle-free shopping? If yes, then visit Wilko online shopping where you can buy virtually anything with just a click of a mouse. Wilko is a UK-based retailer company and it has two main distribution centers one in Manton Wood, Worksop, and the second in Magor, South Wales. Wilko is a sort of online supermarket that offers a wide range of products. You can buy garden accessories, outdoor furniture, aesthetic decoration products, household goods, pet foods, health and beauty products, toys, stationery, and much more. Its product catalog is as comprehensive as Amazon’s.

Though a majority of Wilko consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the brand has a comprehensive returns policy.

Wilko Returns

Wilko Returns Policy

All lottery items and perishable goods, gift cards and pierced goods (earrings), face masks, hosiery, or cosmetics can’t be returned and if the item to be returned is tainted with make-up, body lotions, perfumes, or body odors then that item is also not eligible for a return. All other items except the above-mentioned ones are eligible for returns within 28 days of purchase.

You have to return your goods in unused condition and in original packaging. If you have bought the goods from any of the Wilko stores or have collected your goods from the store after online shopping then you can return them to any of the Wilko stores. However, if you have shopped online and ordered a home delivery then either you can return your goods to any of the stores or can send back your items to Wilko via home pick-up by delivery partners of Wilko.

Finally, the original shipping charges are non-refundable and you will pay the additional return shipping charges. But for faulty goods, the brand will pay you the shipping charges in addition to a full refund.

 Wilko Returns

The process of refund is simple. If you want to return a product that you have bought or collected from the store then you have to take your goods in original packaging along with proof of purchase to any of Wilko Stores. In-store refund is instant and they will refund you as per your original method.

On the other hand, if you have ordered a home delivery and want to send your items back to Wilko then repack your items and contact with customer services team of the brand. They will send you a delivery partner to collect your return parcel. Moreover, you will be refunded according to the original payment method within 5-7 working days once your parcel is received at Wilko.


  1. Joan Carry

    I ordered two cushions and only one came, two out of three tubs in pieces, not happy when waited a week and paid for delivery. How can I prove only one cushion arrived? Not using your online service again that’s for sure

  2. Christine Price

    There is actually no info on how to return a parcel? How do I get it picked up? Just a long message saying you can, but not how to arrange ir

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