|Return Time Limit||60 Days|
|Refund Time||Within a week|
|Return Address||Freepost RRXX-SCKA-RSSZ, Waterstones Returns Department, Waterstones Book Hub, Unipart Logistics, Fifth Avenue, Centrum One Hundred, Burton-upon-Trent, DE14 2UZ|
|Exceptions||Face masks, unsealed electrical goods, and perishable products|
They say, ‘book is the best friend’ but alas, in this digital age book reading is on the decline. Now we have our phones, iPods, and other devices for our company. But Waterstones has once again tried to patch up between us and our best friends- books.
Waterstones is a British book retailer that operates in the UK and some other European countries. It was established in 1982 and it has approximately now 283 bookshops across the UK. The retailer offers a range of books like bestsellers, fiction, non-fiction, children’s books, educational stuff, stationery, and gifts. Besides physical shops, the retailer has also a secure and aesthetic website where you can shop online from the comfort of your couch.
Though a majority of Waterstones customers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the company has a considerate returns policy.
Waterstones Returns Policy
The returns process is very simple and you have to return your goods within 60 days of the purchase. Almost every product except face masks unsealed electrical goods, and perishable products can be returned but they must be unused and in a resalable condition.
You can return your online order either via post or in any store of Waterstones while in-store purchases can only be returned in the Waterstones bookshops only. For returning an online order via post, you have to fill out your return form and label that comes with your dispatch note. Now peel off your return label and attach it with your return parcel. Then repack your return parcel with great care and the books or other products should be in their original packaging with original dispatch note. Then send it to the company via any recorded mail service. It is important to retain your postage proof until the final refund.
For in-store returns, take your books to any of the Waterstones bookshops along with order dispatch note or order receipt and they will process your refund.
The process of refund is simple and easy. If you want to return a product then fill out your returns label and returns form and repack your goods. Then send it to Waterstones via any recorded mail service on the following address.
Freepost RRXX-SCKA-RSSZ, Waterstones Returns Department
Waterstones Book Hub, Unipart Logistics
Fifth Avenue, Centrum One Hundred, Burton-upon-Trent, DE14 2UZ
After receiving your parcel at the warehouse, you will be notified via a confirmatory email. Moreover, you will be refunded according to the original payment method.