Returns Policy UK

ToolStation Returns

Tools are now the necessity of every home as we can’t benefit from home appliances without tools. Tools are required for routine maintenance and also they come handy while trying some DIY product. Tool Station is a multinational tools retailer that operates in the UK, Netherland, Germany, Belgium and France. It has more than 600 physical locations in these three countries besides its online store. The retailer was established in 2003 and in 2014; it was bought by Travis Perkins.

The tools retailer offers its wide range of tools to both businesses and common consumer. The retailer offers a range of tools and its products include construction tools, automotive tools, heating supplies, cleaning and pest control tools, electrical supplies, hand tools, kitchen tools, lightning and decoration, plumbing, power tools, security tools, ventilation, safety tools, adhesives and sealants and much more.

Though a majority of Tool Station consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the brand has a considerate returns policy.

ToolStation Returns

Tool Station Returns Policy

You can return most of the items including sale items but the following items can’t be returned.

  • Personalized tools and goods.
  • Personal Protection Equipments like Masks, Gloves, Respirators, and Ear Protection ranges.
  • Toilets, Dirty Water Pumps, Used Macerators, Boilers and Boiler Parts.

All other products can be considered for a return if you have returned your goods within 30 days of the purchase.

For returning a faulty or defective item, you have 30 days and all the expenses will be paid by the brand. For initiating a return, fill out your return form attached with your order (if you don’t have one then you can create a new return form at Tool Station website). After filling out the form attached it with your return parcel and posts it off to the retailer via a recorded mail service.

Besides, you can also return your goods in any of the retailer’s branches – Tool Station has more than 500 branches across the UK. For returning your goods in the store, you must have receipt, original invoice or order reference number. You can’t return goods bought directly from any supplier of the retailer in the store as you will need to return them to your original supplier.

Tool Station Returns

The process of refund is simple and easy. If you want to return a product then fill out the return form, pack your parcel and send it to the retailer via recorded mail service within 30 days of the purchase on the following address.

Tool Station, Unit 1 Ore Lane, Geddington Rd,

Corby, Northamptonshire, NN18 8ET

After the arrival and subsequent approval, your refund will be processed as per your original payment method within 14 days.

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