Nasty Gal is an American store spread across many countries. It specialises in fashion products, clothing, cosmetics, accessories, footwear, and intimate toys. Its collection is geared towards young female consumers.
The brand was launched almost two decades ago and has become a go-to destination for many young women. It started with one store, and today Nasty Gal operates in nearly 60 countries. They have exclusive stores and online websites to meet clients’ needs.
There is always a possibility of faulty items, product dissatisfaction, or even the need to exchange the product. Read on to learn the Nasty Gal returns policy to address those times.
Nasty Gal Return Policy At A Quick Glance
|Nasty Gal Returns|
|Return Period||Within 28 days from billing|
|Return Address||Nasty Gal ReturnsWidow Hill RoadHeasandford Industrial Estate,Burnley, UK,BB10 2BQ|
|Refund Period||14 days after returning to the store|
|Labels and tags||Mandatory|
|Exceptions||Fashion masks Cosmetics Pierced jewellery SwimwearLingerie|
What Is The Returns Policy Of Nasty Gal?
Nasty Gal accepts returns within 28 days of billing or delivery. Follow the steps below to send the order back to the store:
- Find the postage price in the online portal, or you need to download the returns labels and pay for them at your local post office.
- Once you dispatch the parcel, you will get a confirmatory email to track your package. Keep the postal receipt till they process your refund.
- Pack the entire order in the original packaging.
- Login to Nasty Gal returns portal by clicking the “Start Return” button under the page. Fill in the order number, email/ last four digits of the given number.
- Choose the preferred return option. Once you initiate the return process and pay the return postal service, you can ship it off.
- Keep all the proofs with you for future reference.
- Once the order reaches the store, they will send a confirmation mail and process the refunds.
- Unfortunately, fashion masks, cosmetics, pierced jewellery, swimwear, or lingerie are non-returnable and non-refundable.
How Do They Send The Refunds?
Standard Nasty Gal refunds will take 21 days, including 14 days for returning, 7 days for processing, and 7 days to refund. They send the refund amount to the original payment method used during the purchase.
But if you don’t get an email even after 21 days, contact Nasty Gal customer care through the website.
Which Conditions Apply For Nasty Gal Returns?
- All the items for return must be in unworn and unwashed condition.
- Any pierced jewellery or fashion masks are non-refundable for health and hygiene reasons.
- In the case of a broken or opened seal for Nasty Gal intimate toys, they are non-returnable and non-refundable.
- Underwear and lingerie are not eligible for return or refunds if you break the seal.
- You cannot return beauty products, accessories, and cosmetics due to hygiene reasons.
- Dirty shoes are strictly non-refundable.
- All items must have all tags and labels for returns.
- No goods are accepted beyond the 28 return policy.
What Happens With Faulty Items?
You must address your concern as soon as possible for any faulty items. Call Nasty Gal customer care through the online website whenever you notice it. The “Contact Us” option will connect you to their representatives.
Fill in: Name, Order Number, Product Name and Code, and add a picture of the faulty item and its description. They will access the return and process it after a thorough cross-check.
Sometimes, they can deny returns for some items if they are not in their original condition. You can return them, but at your own cost.