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Mint Velvet Returns

Company NameMint Velvet
Return Time Limit28 days
Refund Time10 working days
Return LabelRequired
Original PackagingRequired
Return AddressRead below
ExceptionsEarrings, Swimwear, Hand Sanitizers, Face Masks, Chocolates, Gift Items and Sale Products

Mint Velvet was launched in 2009 as a women-only fashion and lifestyle brand in the UK. Now the fashion brand has a wide presence across the width and breadth of the country as well as a store in the UAE. Besides, it also ships its products to other regions and countries of the globe. The women-only clothing and fashion retailer offers quality clothing for women like tops, bottoms, dresses, coats, and jackets, and dresses, etc. Besides apparel products, the brand also sells accessories, footwear, beauty products, gifts, and other merchandise. Mint Velvet has more than 45 stores across the UK besides several concessions in famous departmental stores.

Clothing items of Mint Velvet are quite popular with a majority of UK girls and ladies and it is safe to say that it has become one of the favorite shopping destinations for a majority of the UK women population in less than a decade.

Mint Velvet Returns

Likewise its trendy and comfortable products, this premium women-only fashion retailer has also a considerate returns policy. Generally, you will need to return any of its products but if you are considering a return then the brand has the following returns policy.

Mint Velvet Returns Policy

Though most of the items are returnable however return is not available for swimwear if the hygiene seal is open, pierced jewelry like earrings, gift items, sale products, hand sanitizers, if open, and face masks. Also, if your item is soiled or tainted with makeup or any odor then such product will not be refunded. For initiating a return, repackage your item with great care and with original labels. After repackaging fill in the returns label and the return note that comes with your order. If you haven’t one then contact the customer service team of the brand. Now, place the return note inside your parcel and attach the return label with your return package.

Now send the package either via Royal Mail or Collect Plus. Both of these courier services are free. You can also return your online shopping to any of the Mint Velvet Stores. For an in-store return, just take your unwanted goods to any of your nearest Mint Velvet stores along with all paperwork and the store staff will process your refund.

Mint Velvet Returns

If you want to return your unwanted items or defective products, then return the parcel with the return label and return note via Royal Mail or Collect Plus for free. After the arrival of your parcel at one of the brand’s warehouse and subsequent approval, your refund will be processed within 10 working days and you will be refunded according to the original payment method.

1 Comment

  1. Debra Squires

    Order no 9908806 2 of 3 items were returned to you on 15/2/22 via collect plus / yodel (ref 87V962693398A012). I have still not received a refund. Can you advise

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