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Lovehoney Returns & Refunds

Company NameLovehoney
Return Time Limit60 days
Refund Time
Return LabelRequired
Original PackagingRequired
Return AddressRead below

Lovehoney is a UK-based business that specializes in sex toys, bondage stuff, and lingerie. Lovehoney not only sells own brand products but has also gathered other adult stuff brands on its platform. If you are feeling a bit naughty then visit its official website and surf through its wide range of adult products. Lovehoney offers lingerie, sex toys, erotic products, bondage stuff, nightwear, and much more.

The business was established in 2002 and it grew quickly because of its unique adult stuff. Lovehoney Ltd holds the official license to design, manufacture and sell adult pleasure products based on the Fifty Shades of Grey trilogy by E. L. James. In addition, it also holds the official license to design, manufacture and sell adult pleasure products inspired by Bettie Page.

Lovehoney Returns

Though a majority of Lovehoney consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the brand has a considerate returns policy.

Lovehoney Returns Policy

Lovehoney has a straightforward returns policy. Nearly all the products can be considered for a return if you have initiated the return process within 60 days of your delivery. Besides almost all of the products are covered by 1-year product guarantee and if anything goes wrong with your product, then the brand will replace it for up to a year after purchase.

For initiating a return, you have to provide information like name, contact, email address, and order number on the website. After providing the information, the customer support team will get back to you and direct you on how to return your goods. Just follow the instructions for returning your goods. Postage is free.

Lovehoney Returns

The process of refund is simple and easy. If you want to return a product then you have to visit the website where you have to fill out the form. After the online process, follow the instructions of the support team.

After the arrival of your return parcel at the brand’s warehouse, you will be refunded according to the original payment method.

Lovehoney Refunds

Lovehoney offers full refunds for items that are returned in their original form and in acceptable condition. Refunds usually take less than 2 weeks once the returned goods are received by the warehouse. You will be notified via email when your refund is ready.

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  1. Steve Holliss

    Good morning. I returned some items last week and have yet to be refunded. Could you tell me how long i have to wait for refund please.

  2. Sarah Allman

    I wish to return my original Pink Swoon bullet as it was broken / faulty when I first opened it. This product could not be used . I wanted the product for a getaway break so I immediately order a second bullet so I had it to take away with me .
    The problem was an faulty/ broken part – the bottom part which has the varying light source was loose , there appeared to broken clip .
    ( I realised that a second order of the same product would arrive with me quicker than a replacement / refund would have been sorted out
    it did and I was able to take a Pink Swoon on my getaway break .. my 2nd purchase arrived in perfect thank you )
    I would like either a monetary refund or a credit for this initial product . This I could use towards a future purchase .
    Which of these are possible ? Could you email me your answer to this question .
    Thank you

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