H.Samuel is a UK-based mass market jwellery chain that was established in 1862. The company is headquartered in England, UK and operates in the UK and Ireland. It was acquired by Signet group and it is part of Signet jwellery retailers. The brand sells a range of jwellery products. Products of the brand include watches, rings, bracelets, diamond rings, gold jwellery, silver jwellery, mixed jwellery, and much more.
Besides its amazing jwellery and other related products, the brand offers a supportive refund policy. So, if you are not delighted enough by any of its products then you can return your merchandise to the brand quite conveniently.
H.Samuel Return Policy
All items are acceptable for a return or exchange except engraved and personalized products unless faulty. For the products purchased from the H.Samuel Stores, you can return them to any of the brand’s stores (preferably original store) within 30 days of the purchase in their original packing. Besides, you must provide the invoice/proof of purchase and/or original despatch note at the store for an instant refund/exchange. In case, you haven’t the receipt, then the store will not process your refund/exchange. The process of return/exchange is completely free of cost at the store and you will get instant refund as per your original payment method.
But if you have purchased the goods online then you have to create your returns label on the website and then print it out. Then repack your items in the original packaging and send it to the brand via Royal Mail along with returns label and original despatch note. Usually, your refund will be processed within 10 days after arrival of your parcel at one of the brand’s warehouses.
If you want to initiate a return then you must return your goods parcel within 30 days of the purchase to any of your nearest H.Samuel store in the original condition and along with proof of purchase (for in-store purchases only). The store will instantly refund or exchange your goods and you will receive your refund as per your original payment method.
For online purchases, send your return parcel to the brand along with returns label and original despatch note and they will credit your refund within 10 days after arrival of your parcel.