Do you love skating? If yes then you will be familiar with Flatspot. Flatspot is a popular UK-based skate store that was established in 1995 in England, UK. Since then the brand is providing the best gear for skaters not only in the UK but it also ships its products to other regions and countries of the world. The store offers quality and comfortable skating equipment, clothing, accessories, and footwear to skaters all around the world. The store is very popular among sportsmen, skaters, travelers, and common folks of the UK. Products of Flatspot include skateboarding, shoes, clothing, and other related accessories. The store has a dedicated sales section in its product catalog where you can shop for your desired goods comfortably. Besides its website, Flatspot has also physical stores across the UK.
Though a majority of the Flatspot customers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the staking store has a considerate returns policy.
Flatspot Returns Policy
The returns process is very simple and you have to return your goods within 90 days of the receipt. The goods will not be eligible for a return if;
- Tags have been removed.
- They are marked, soiled, stretched, bleached or damaged in anyway.
- They are scented with aftershave, perfume, deodorant or smoke.
- They have been washed.
- Shoes have been worn outside.
- The inner sole is covered in sock fluff or hair.
- The shoe box has been used directly as the postal box – is visibly marked and/ or damaged.
- All decks and hardware must be un-skated and returned in the original packaging.
- For hygiene reasons underwear and socks cannot be accepted for returns unless faulty.
For returning your goods, you have to create your return label on the website and after label creation, print it and send it with your return parcel. Repack your return parcel and send it to Flatspot via DPD Local. DPD Local will charge you a fix rate of 3.50 pounds per return parcel. However, you can use any other recorded courier services for sending back your parcel.
Finally, you have to bear return shipping charges unless your goods are defective. In this case, the store will pay back return shipping charges as well as a full refund.
The process of refund is simple and easy. If you want to return a product then you simply create your returns label and repack your goods. Then send it to Flatspot via DPD Local or any other recorded courier service on the following address.
Unit 5 Richmond Place, Central Avenue,
Lee Mill Industrial Estate, Ivybridge,
PL21 9RL, United Kingdom
Normally 5-7 working days are required to process after the arrival of your return parcel at the warehouse. After receiving your parcel at the warehouse, you will be notified via a confirmatory email. Moreover, you will be refunded according to the original payment method.