Menu Close

DPD Returns

Company Name dpd
Return Time Limit 28 days
Refund Time 6-7 working days
Return Label Required
Original Packaging Required
Return Address Read below
Exceptions N/A

DPD is one of the leading Parcel delivery service providers which runs internationally. It mainly deals with normal parcels which has a weight less than 30 kilograms. The company delivers more than 5.3 million packages around the globe every day. The company’s headquarter is located in France but its services are available in UK, Europe, Asia, Africa and more globally. It is currently growing rapidly and generate more than 7 billion euros annually.

DPD provides returns/refunds services as well as delivery services.

dpd returns policy:

If you are not satisfied with the services and want to apply for a return/refund. You can have 28 days starting from the day you place an order.
After accepting the return request, the refund will be made by the same payment method used for purchasing.
Refunds can take around 6-7 working days after confirmation. And will be sent to the person who actually placed the order.

dpd returns:

If you want to request a refund from DPD local, you can claim a refund through the help center online. You can log in and go to the refund request form. When you provide the complete information such as reference number, reason, and more by following the given steps. You will be sent a confirmation email with the details. And soon you will get back the refund.


  1. Girum

    DPD charged me £4.99 to delivery on Sunday. Item not delivered.I could not make a contact to request refund. Phone is not working and online aswell. Where should I go ?

  2. David McGill

    I’ve not received item however item not fit correctly so have arranged with seller for return. Can I refuse item when it arrives and have dpd return to sender?

  3. Lynne Veale

    I arranged for a parcel to be collected at a local store and sent to Poland. This was on 02/02/21, for my nephews’ son’s 1st birthday.
    I have chased this SO many times now; Karen from the Edinburgh (Newbridge Depot) has been helping me all along and is the only person who has been of any help at all.
    All the required information was provided, a contact number for my nephew on the parcel label, yet no one has ever tried to contact him.
    DPD in Poland never answer any calls and are not following through with the correct process. I have been waiting SO long for this parcel to be delivered; 28 days have now passed, yet still the parcel has not reached its destination or been returned to me.
    I am now looking for a refund of the postage together with a compensation payment to the value of the goods (£13.07 plus £40).
    At this stage, nearly 2 months later. it would be the least you could do.

Leave a Reply

Your email address will not be published. Required fields are marked *