|Return Time Limit||14 days|
|Refund Time||5 days|
|Return Address||Read below|
|Exceptions||Brushes & Tools|
Received a faulty item from Designerpaint? or you simply do not like the new product you bought? Read below to see if you are eligible for a refund from Designerpaint.
Designerpaint Returns Policy
Once your item has been delivered to you, you have 14 days to submit a return/refund request to Designerpaint. In order to do so, you will need to go to the manage orders page on their website or mobile application. Or follow this link: Submit a Return Now
Some of their special items are not returnable or refundable. Damaged items are not eligible for a refund. For special items, it’s best to contact their customer service team before sending the item back, to make sure you will receive a refund.
While most of their products are refundable, the returned items must be in their original condition. Returned items will be reviewed by their team before you’re issued a refund. You must also include the original tag that came with your product in your returns package.
If you are not entirely happy with your wallpaper or paint, you are welcome to return them to them along with a completed advice note.
Please note that wallpaper and paint can be returned up to 28 days after purchase but will be subject to a 20% re-stocking charge. Samples and tinted paints supplied to your exact specification they regret cannot be returned. This does not affect your statutory rights.
Once the item is returned to Designerpaint, it will take them 5 days to process your refund. In case your item is received in an unacceptable condition, they will send the item back to you and you will not be eligible for a refund.