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AO.com Returns

Company NameAO.Com
Return Time Limit100 days
Refund Time14 days
Return LabelRequired
Original PackagingRequired
Return Address“-“
ExceptionsN/A
Cost of ReturnsFree

Household appliances are the requirement of every home and you must shop for them after doing your groceries as it is indispensable now a day to have a full range of household items like refrigerator, oven, washing machine and the likes. Thanks to online retail businesses that we can buy any of the products of any industry with the click of the mouse.

AO.Com is one of such online retailers that sell a range of electrical and other household items. Besides appliances, the online retailer also sells other merchandise like tech goods, mobile phones, computing products, and much more. The company was interestingly established in 2000 when a close friend bets John Roberts – the company owner – bets one pound that he could not set up his own company and disrupt the white goods market by selling appliances online.

AO.com Returns

But that close friend lost the bid as now the AO.Com has made great strides since then and won many accolades. In fact, in October 2020, AO.Com announced plans to open five ‘stores-within-a-store’ with Tesco as part of a six-month partnership trial with a supermarket.

I bet you will never have the courage to return any of its products but if you are up to a return then the online retailer has a considerate returns policy.

AO.Com Returns Policy

Almost all items can be returned within 100 days of the purchase but all the returning goods must be in original and in a resalable condition.

For returning the goods, log in to your AO.Com account and complete the online returns process. Also, create your return label on the website. Then print it out and attach it to the parcel and then return your products via any dropping it at your nearest DPD, CollectPlus, or ASDA location. You can return only small items via this drop off method. If you want to return a bulky item then you must order a home delivery while completing your online return process and AO.Com will collect your goods from your home. Moreover, all of the goods must be returned in their original packaging. Finally, all of the returns are free and they will also deliver you the delivery costs of your order – in case you are returning the whole order.

AO.Com Returns

If you want to process your return then you must return the parcel with its return label either via drop-off method or via home collection within 100 days of the purchase.

After the arrival of your parcel at the warehouse, your refund will be processed within 14 days and you will be refunded according to the original payment method.