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Zalando returns

Company Name Zalando
Return Time Limit 100 days
Refund Time 2-3 working days
Return Label Required
Original Packaging Required
Return Address Read below
Exceptions N/A

Zalando is a High Street to High-End brand company that brings all together in one place. It has the UK’s largest selection of clothing, accessories, & shoes online. Zalando customizes high-street brands with high-end designers and showcases fresh, independent labels. They offer an easy return policy. Here is a general picture of the return policy.


Zalando returns policy:

If an item you purchased does not suit you or the wrong delivery! Don’t worry. Zalando offers a systematic returns process within 100 days on unworn items. The return will not be charged and is completely FREE.

Items worn just to see if they fit, are not being considered as worn. In any other circumstances, if the customer returns an item in an unsuitable condition to Zalando, they may have to send it back to you.

If the item was dead on arrival, then you can claim the item. The Zalando website has the option to claim the damaged or defective item. It provides a form to enter the details and will process your claim as early as possible.

Zalando returns:

The process of returns is very simple. To return your item just follow the below process:

The first step is, Drop off your returns at your nearest Hermes ParcelShop. The second step is, Find a Locker to drop off your parcel 24/7 (fits parcels up to the following dimensions: 66cm x 41cm x 38cm). Then finally, Schedule a (contactless) pickup for your parcel – click on return items on the Zalando website.

A return receipt will be generated which stands as proof of a refund. Zalando takes around 14 days to process the returns and they will credit the amount in the same payment method which was used to purchase. The amount will get credited within 2-3 working days.

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