|Return Time Limit||90 days|
|Refund Time||Few days|
|Return Address||Read below|
|Exceptions||Fragrances, cosmetics and more|
Venus is a multinational women-only fashion retailer. Besides apparel items, Venus also sells women’s bags, accessories, footwear, beauty goods, and other merchandise to the UK as well as to its international consumers.
Products of Venus include clothing items like dresses, skirts, tops, bottoms, jump wear, swimwear, lingerie, and much more. Venus also sells plus-size apparel and has a dedicated product catalog section for plus-size women.
Generally, you will not need to return any of its clothing or any other product but if you are up to a return then the brand has a great returns policy.
Venus Returns Policy
Though most of the items are returnable however return is not available for the following goods.
- Swimwear: if the hygiene sticker or security seal is not in place.
- Underwear: cannot be exchanged or returned without the original packaging, except for tops and bodysuits.
- Accessories: if the original packaging is not intact.
- Fragrances: if not in the original and sealed packaging.
- Cosmetics: must be returned in the same packaging and in original condition.
You have 90 days from the date of purchase to return your goods. You can return your items in any of its stores if you have purchased them from the store. For in-store returns, simply bring your goods to the original store along with the original receipt and your refund will be reimbursed according to your original payment method.
But if you want to return the goods that were purchased online then you have to fill out the return section. Then repack your items with great care and with original labels and send them to Venus via any recorded delivery service.
Finally, Venus will not pay return shipping charges except if the goods are faulty.
If you want to return your item or defective product, then return the parcel with its return label to the brand via any recorded mail service.
After the approval, your refund will be processed within a few days (most probably in a week) and you will be refunded according to the original payment method.
For more information, please visit this link, https://www.venus.com/
[Updated – August 2022]