|Return Time Limit||30 days|
|Refund Time||14 days|
|Return Address||Read below|
|Exceptions||Briefs, hosiery (including certain pairs of leggings) or cosmetics|
Maternity is one of the important and most beautiful aspects of a woman’s life and Seraphine fashion retailer is trying it make these special moments more memorable. Seraphine was established in 2002 and it specializes in selling maternity clothing and other related goods. It is one of the pioneers in maternity industry and the brand sells items like underwear, leggings, maternity and nursing clothing, shape wear, nightwear, dresses, and much more. Seraphine is a multinational fashion retailer that also operates in Dubai, Hong Kong, United States, and France besides UK.
The brand is headquartered in London and it has also won the Queen’s Award for Enterprise. The retailer has a dedicated sales section in its product catalog and offers its specialized maternity merchandise on discounted price.
Besides, if you are not happy with its goods then you can return your order if the for the brand has a comprehensive returns policy.
Seraphine Returns Policy
You can return any product within 30 days of the delivery. The only condition for return is that the goods must be in good condition with original packaging and labels. But certain items like briefs, hosiery (including certain pairs of leggings) or cosmetics are not eligible for return and swimwear bottoms must be tried on over your own underwear if you want to return them.
All UK returns are free while the international customers must bear return shipping charges. For initiating a return, log in to your Seraphine account and complete the online return process then pack your goods and send them to the brand via any recorded courier service. Keep proof of your postage with you until you get the refund.
All the online purchases must be sent to the brand as the brand doesn’t accept in-store return for such goods.
The process of refund is simple and easy. First of all, complete your online return process and then repack your order. After packing you can return the parcel to the brand. Once your parcel is received at Seraphine then you will be notified via email.
Seraphine require a maximum of 14 days for crediting your refund amount as per your original payment method.