|Return Time Limit||28 days|
|Refund Time||3-5 days|
|Return Address||Read below|
|Exceptions||Facemasks, fragrances, and other grooming products|
Reiss is one of the most popular global fashion and lifestyle brands that also operate in the UK. The brand specializes in selling women, and men’s clothing, footwear, and other accessories. The brand offers a range of apparel items including dresses, trousers, jeans, t-shirts, coats, scarves, socks, and other casual wear clothing. Besides clothing, the brand also sells footwear, accessories, and amazing gifts.
Reiss was established in 1971 and now it is widely respected in many countries for its fashionable products. Reiss also has great pride in its celebrity following; from members of the Royal family to Hollywood stars, the Reiss offering appeals to the most stylish of celebrities and fashion influencers.
Though a majority of Reiss consumers are satisfied with its products, however, if someone wants to return its products for any reason then he/she can return them as the brand has a comprehensive returns policy.
Reiss Returns Policy
Certain items like facemasks, fragrances, and other grooming products unless faulty, are non-returnable. Besides, swimwear can only be returned if the hygiene seal is in place and has not been broken. And if the item to be returned is tainted with make-up, body lotions, perfumes, or body odors then that item is also not eligible for a return.
All other items except the above-mentioned ones are eligible for returns within 28 days of purchase and this policy applies to both standard and sale items.
But if your goods are faulty then you are entitled to a full refund as well as shipping charges. All of the returnable products are considered for return only if they are in their original shape, with labels still attached and a filled return form.
Finally, the original shipping charges are non-refundable and you will pay the additional return shipping charges. But for faulty goods, the brand will pay you the shipping charges in addition to a full refund.
The process of refund is simple. If you want to return a product then you have to fill out the return form and send it to the company in the original packaging via any of the following four options.
- MyHermes (Evri)
- Collect Plus
- Reiss Store
You will get an instant refund if you carry your return parcel to the nearest Reiss store. While other refunds may take 3-5 days after the arrival of your return parcel at any of the brand’s warehouses. They will notify you after receiving your return parcel. For more information visit this link https://help.reiss.com/hc/en-gb/articles/360056017612-How-do-I-return-my-order-UK
[Updated – August 2022]