Menu Close

Pets at Home Returns

Company NamePets at Home
Return Time Limit
Refund TimeWithin a week
Return LabelNot Required
Original PackagingRequired
Return AddressRead below
ExceptionsFace masks, intimate pet products, perishable goods like pets food, and customized goods

Pets, Psychologists argue, relieve stress and add value to human life. Having a pet in this stressful age is one of the constructive and relaxing hobbies.  Pets at home is a UK-based pet retailer that has made acquiring a pet super easy as you can buy your favorite pet from its website via a click of your mouse and in the comfort of your home.

Besides pets, the retailer offers a range of pet products including food, toys, bedding, medication, and pets’ accessories. The site is a great online resource about pet advice and you can hire the best vets for your pets here. In addition, you can also benefit from its free nutritional consultations and expert pets insurance advice. Pets at Home have both online store and physical stores in the UK.

Pets at Home Returns

Besides, Pets at home also offers a great refund policy and if you want to return any of its products from any part of the UK then you can do it.

Pets at Home Returns Policy

All items can be returned except for health and hygiene products like the brand does not offer a refund for face masks, intimate pet products, perishable goods like pets food, and customized goods. Besides, the returning goods must be unused and in a resalable condition.

If you need to make a return, then you have to contact the Pets at Home customer services team before initiating your return. They will guide you through the return process. Generally, you can return your online order in of the Pets at Home stores or can send the order directly to the pets’ retailers via post. On the other hand, in-store purchases must be returned in stores only. For an in-store return, bring your returning goods to the store along with valid proof of purchase.

For returns by post, repack your goods and then send them to the pets’ retailer via any recorded courier service. 

Pets at Home Returns

If you want to process your return then you must contact the customer service team of the retailer before initiating the returns process. Follow the advised return guidelines for returning your items.

Usually, your refund process will be completed within a week and you will receive a full refund as per your original payment method.

1 Comment

  1. Julia Mortimer

    returned a product today, whilst the return was not an issue was confronted with an extremely aggressive and intimidating sales person. would not complete refund unless i showed her my debit card very rude person
    will not be returning to this store ever

Leave a Reply

Your email address will not be published. Required fields are marked *